I am a young PR professional and while no longer entry level, I am by no means seasoned either. I joined the social media world to learn more about my career and the industry. I’ve had the opportunity to meet great people along the way, mostly beginners but also some veterans, both of which have taught me more than I ever learned in school. I’ve participated in the many PR chats that our community moderates like #pr20chat, #prstudchat, #u30pro, and #journchat. I always walk away learning something new. But recently I’ve noticed more of my peers giving advice on issues that aren’t so black and white and it’s frequently in instances where they don’t have enough experience to back it up. My generation gets a bad reputation for being “entitled” and it’s because we feel we know everything. Well we don’t. My name is Christina, I’m in my mid twenties and proud to say I don’t know everything and hope I never do. Continue reading
Daily Archives: April 27, 2010
A Customer Service Adventure
This post could probably also called A Tale of Two Cheeses. Or TJ Likes to Complain about Cheese. But please bear with me. There is a point.
You may recall my not-so-very groundbreaking observation that a lot our damage control is just plain ol’ customer service. We’re here to help, right? So here’s a story about that in action.
Last week, I went to the grocery store and was railroaded by my beloved roommate into buying two kinds of cheese. By some strange coincidence, when we got home we saw that both brands of cheese had been improperly packaged and were sort of gross. My roommate was sad. I was excited.
Hooray, I thought, now we can see some 21st century customer service in action. Let’s get us some replacement cheese! I took some photos, wrote down some batch numbers on the packages, and generally tried to be a very good consumer. I went to both brands’ websites to lodge my good-natured complaints. And this is what I found. Continue reading