PRBreakfastClub

I believe that the ability to be a salesman is innate.  You’re born with it or you’re not.  I come from a family that could sell a red popsicle to a socialite dressed in a couture white sundress.  Because of this ability to make people feel welcomed, cared for, and a priority, I always found myself working in retail.  I worked the customer service desk at Marshalls when I was 15 years-old and as assistant manager of a sneaker store at 18 years-old.  My retail career ended only a couple of years ago to focus on my career in PR.  What I learned from working in retail and handling customers has always translated  into my daily work as a PR professional.

Recently I came across an interesting article by Sarah Nassauer for the New York Times, “I Hate My Room,’ The Traveler Tweeted. Ka-Boom! An Upgrade!” The article discussed how customer service is changing now that we have a million eyes at our finger tips.  This isn’t new information as we all know that a company’s reputation can be hurt by a simple tweet, status update, Flickr image, YouTube upload, or TripAdvisor review.  And that’s only naming a few of the various platforms we use on a daily basis.  In the article a guest tweeted about his unsatisfactory room.   The front desk employee was watching and immediately went into damage control offering an upgrade.  Kudos to the front desk for monitoring the social network.  But does every guest that complains/whines about service need to receive compensation or a resolution? Read the rest of this entry »

How many conferences/seminars have you been to this year?  How many more do you plan on attending?  How many of those seminars/conferences are for PR professionals?

If you need two hands to count I suggest you stop.  A wise PR professional once said (during one of those redundant PR conferences) to stop going where the PR people are and head to the trenches.  Go where the journalist are and get to know them.  Last month I had the opportunity to attend the 2nd Annual Travel Blog Exchange, a two day “conference” of travel bloggers/writers looking to learn from each other and share their experiences.  Overall it was the perfect chance to meet some of the people I’ve gotten to know via Twitter, just like every other conference, but more importantly it also gave me an inside look into the life of a travel writer.  In case you’re unaware, this is important to me as I recently started my career as a travel publicist. Read the rest of this entry »

Ten minutes.  That’s all you have to influence your audience.  How do you make sure your messages are communicated efficiently?

One of the most valuable things I learned from my previous job was how to own a five and,  if Iwas lucky, ten minute interview.  I worked as a publicist for a book publicity firm and scheduled  Radio Tours.  For those of you who don’t know what that means, imagine having twenty back-to-back interviews with radio hosts all over the country for approximately six hours….starting at 7:00 a.m. EST.  Sounds exhausting and intimidating right?   Read the rest of this entry »

Finally, the ability to be two places at once! For a while, Hootsuite users have loved the ability to schedule tweets and now the new Tweetdeck is taking it one step further by including scheduled tweets and Foursquare check-ins. Correct me if I’m wrong, but how can we check-in via Foursquare if we’re not physically there? How do we engage conversation without being around to respond? Tweetdeck has given us the opportunity to have a social media clone ensuring our presence is still in our community without physically doing the work.

Last week during the #u30pro chat, hosted by Lauren Fernandez, David Spinks, and Scott Hale, the group discussed pros/cons to scheduled tweets and many users chimed in. Here are some reasons members dislike the feature: Read the rest of this entry »

Today’s coffee talk is with Chris Barger, director of global social media for General Motors. In March I had the opportunity to listen to Chris’s keynote speech at the 2010 Media Relations Best Practices Summit hosted by PRSA and Ragan’s PR Daily, and immediately knew he would be a great guest. In my opinion, because he was so candid and honest in how he presented that I still remember the information he shared today. He’s also quite funny which kept the attendees paying attention .

Like your typical PR professional he’s a fan of caffeine and is very specific with how he needs it. If you’re going to ask him to coffee remember to get him one of the following: Tim Horton’ english coffee cappuccino, Dunkin Donuts coconut coffee light and sweet, and Coffee Beanery’s crème brulee. So sit tight because this is a long one but I promise the golden nuggets of information make it completely worth the procrastination at work .

As director of global social media for General Motors’s, I’m going to assume you receive resistance but would you say it’s changed?

The resistance today is definitely different than it used to be before the crash last summer. Read the rest of this entry »

A good friend of mine once told me, “If you took the popular opinion there would be no reason to write.” He’s right. Writing gives us a voice. It allows for discussion, debate, and for our knowledge to grow as a result. In addition to learning, a debate can open doors to new relationships. That’s how Kasey and I became friends. I disagreed with a post he wrote and needed to understand where he was coming from. I approached him via direct message, which turned into a great discussion, resulting in a blog post for PRBC and a valued friendship. So today, Kasey and I would like to encourage the PRBC community to act as a contrarion. You’d be amazed at what you will learn. Read the rest of this entry »

Over the last few weeks, I’ve worked with the internship committee on helping our interns update their resumes and begin a portfolio. A resume and portfolio should complement each other like peanut butter and jelly. A resume will help you get your foot in the door for a face-to-face meeting but a portfolio gives you an opportunity to really showcase what your experience is. It can truly set you apart from your competition and putting one together is not an easy task. Over the last few years I’ve received some great tips from my mentors that I will share with you here, and hopefully learn some news ones from you. Read the rest of this entry »

I am a young PR professional and while no longer entry level, I am by no means seasoned either. I joined the social media world to learn more about my career and the industry. I’ve had the opportunity to meet great people along the way, mostly beginners but also some veterans, both of which have taught me more than I ever learned in school. I’ve participated in the many PR chats that our community moderates like #pr20chat, #prstudchat, #u30pro, and #journchat. I always walk away learning something new. But recently I’ve noticed more of my peers giving advice on issues that aren’t so black and white and it’s frequently in instances where they don’t have enough experience to back it up. My generation gets a bad reputation for being “entitled” and it’s because we feel we know everything. Well we don’t. My name is Christina, I’m in my mid twenties and proud to say I don’t know everything and hope I never do. Read the rest of this entry »

For this week’s Coffee Talk I had the opportunity to chat with Alex Aizenberg, a successful PR professional, avid coffee drinker (just make sure it’s regular coffee with 2% milk), beard enthusiast and musician. I have gotten to know Alex through his rather entertaining Twitter stream, a nice blend of business and pleasure. I’m always learning something new from Alex as he is a savvy professional, currently working with one of the leading global public relations agencies, Weber Shandwick for 5+ years. I guess you could say he knows what he’s doing . In addition to PR, you can find Alex relaxing with his supportive wife, adorable dog, and playing on one of his eight guitars. Bet you didn’t know that A) Weber Shandwick has a house band named “Webster’s Sandwich” for an annual event called Agency Idol and B) that Alex has been the lead guitarist since the start! I hope you enjoy this chat as much as I did and learn something new along the way. Read the rest of this entry »

There is no “I” in “team” but there is a captain even if there is no “C”. A few weeks ago Cog wrote on the importance of teamwork in PR and how as PR professionals we often work collaboratively. However the post reminded me that behind every great team is a great leader. Someone the team trusts, believes in, and who believes in the betterment of the group. Perhaps it’s the manager that goes the extra to mile, ensuring all players are on board or making sure the separate tasks are meeting the end goal. In the simplest terms, thanks to Dictionary.com, a captain is a person who is at the head of or in authority over others;a chief; a leader. In my opinion, if you want a successful team you need a great leader. Marie and I came up with a few necessary traits, in no particular order, we feel a leader should have.

(Note: Marie and I know taking on the role as captain isn’t all rainbows and unicorns and we needed someone to play devil’s advocate. In true PRBC fashion, we turned to our resident devil, Cog, and asked if he would put together why, although our traits are important, it’s not that easy. You can see that post here)

Read the rest of this entry »