Tag Archives: social networks

Fine Tune Your Social Focus

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I’m old enough to remember the days of bringing a Walkman into my bed at night to try and listen to baseball. On the clearest of nights, I could hear the radio home of the Chicago Cubs, the St. Louis Cardinals, and sometimes, the Boston Red Sox from my New Jersey bedroom. However, most times, I’d have to deal with plenty of static and interference.In our social media world today, we have the same issues. While we can “hear” some of the most influential PR/social media/marketing folks, we still need to get through the “static” to actually listen. Why? Our Facebook and Twitter streams are clouded with too much noise and clutter that affects what we take in.

So, how can we better listen and engage our followers? Here are five tips to fine tune your focus on social networks. Continue reading

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Google’s Privacy Issue Isn’t Really an Issue

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Over the last few days, I’ve been doing a fair amount of reading about Google’s new privacy policy. It has received some positive and negative views. Privacy, to many, is a premium; we don’t want our information shared or sold to anyone. Of course, I enjoy privacy, too.

Here’s a (not so) little secret, though. When you log onto Google, Facebook, Twitter, YouTube, etc., your information is out there. You signed up for a Gmail account or to have a Twitter profile, you understood there was a risk. So why so many complaints about your privacy being infringed upon? Because we all need something to take issue with nowadays. Continue reading

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How Social Media Can Serve as a Free Focus Group

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Years ago, when I met up with friends at the mall, brand ambassadors would ask us for fifteen minutes of our time in exchange for a movie voucher, food court ticket, or even sometimes a few dollars.  All we had to do was complete a survey about a new product, commercial or service.  At the time, I had no idea I was partaking in a version of a focus group.

Once college came around, I learned that participating in a focus group was the quickest, and sometimes fun, way of making money.  So what is a focus group?  It’s an opportunity for brands to hear feedback directly from the consumer about a product/service to then evaluate the product and possibly change it according to what was said.

Focus groups take time and money, and brands today are scarce on both.  However, if brands listen to the conversation about its product/service via various social networks, they would be uncovering a huge resource, a free focus group.  In my opinion, one of the most vital ways a company can enhance its product is by paying more attention to the negative feedback during these sessions.

Here are a few examples:   Continue reading

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