For marketers, 2010 has thus far been a tough year – at least on the branding front. We’ve seen the downfall of several of the world’s top brands, including the ongoing BP oil spill debacle and the ensuing fallout for its corporate image and brand, along with Google’s recent privacy concern issues and several other high-profile branding dustups.

A recent Financial Times article (PDF Version) examined the perils of a tarnished brand. After reading the article, we thought it might be interesting to examine the broader issues and implications from a marketer’s perspective, with Jeff Esposito coming from the point of view of a corporate communications guy working for a global brand (Vistaprint), and Keith examining this issue from the perspective of a PR agency exec who works with SMBs, global brands and everything in between. Read the rest of this entry

In business, when is too much of a good thing just that: too much? More precisely, when it comes to online marketing for small businesses, when does too much reliance on the powers of Facebook and Twitter start to become a detriment to the long-term success of your business? Or even a bubble you should watch out for?

I’ve been giving this some considerable thought over the past few weeks. It always starts with a brief realization that despite the numerous marketing benefits of both platforms, each seems to be a bit overleveraged and oversaturated in terms of their true marketing benefits for small-business owners. In a world of 50 millions tweets per day and 100-plus million global users (only a fraction of whom are actually active), are we, as marketers, overemphasizing the benefits of Facebook and Twitter to the detriment of small businesses we represent? Read the rest of this entry

“Success is peace of mind, which is a direct result of self-satisfaction in knowing you made the effort to become the best of which you are capable.” – Coach John Wooden

John Wooden’s death over the weekend, at the age of 99, got me thinking about the man they called “The Wizard of Westwood.” As someone who spent the early years of his career working in sports marketing, I thought about Wooden’s NCAA-record 10 national championships while coaching the legendary UCLA Bruins of Lew Alcindor (Kareem Abdul Jabbar) and Bill Walton and many others. I also remembered the man’s great humility and sense of humor, as well as his uncanny ability to get the best out of his players without overtly trying to put his ego or his own highly-respected reputation ahead of the game, his team or his employer (UCLA). Read the rest of this entry

To maintain our social media accounts, and help our clients do the same, it seems that we, myself included, have become advocates of repurposing content. Taking a press releases and extracting an e-blast from it. Sending post-event photos to print media and uploading them to Facebook. Putting links to YouTube in our press releases and putting the videos on our website.

Sure, it all makes sense. Social media takes time and time is money. So why not stretch your content when and where you can? It ensures continuity of messaging, keeps all of your communication platforms looking fresh and increases touchpoints with your target audience. But at what point does repurposing become synonymous with diluting? Can you post a new spin <gosh I hate that word> on the same news too many times? Read the rest of this entry

With less than two months to go, my away-from-work-life has consisted of registering for baby stuff, painting a nursery, complaining about maternity clothes, trying to avoid ice cream – everything and all things baby!

Now my husband just informed me that he bought a domain for our future son as a gift. My first reaction was “We don’t even have diapers yet.”  So, I sent out a tweet about his latest purchase, and got an immediate number of responses.  It seems he isn’t the only one preparing for our child’s SEO future.

Honestly, this would be the last thing I would even think about as I get ready for parenthood, but these days, should it be one of the first? Read the rest of this entry

Do you ever feel like you are the only one that believes in something or honestly doesn’t care at all about something? For example, I feel that the botched Times Square bomber should suffer a public execution, regardless of if it was a failed terrorist attempt. I’m rooting for the guillotine, but a hanging or stoning would be fine in my book as well. When I say things like this people look at me like I’m so weird.  Umm, my words to you…you spend all day in the spot he tried to bomb and then come back to me. Anyway, that’s just an example of what I’m discussing here.

So what’s the big deal with Facebook messing up this week? Everytime Facebook makes one mistake the Internet blows up saying so much nonsense.  Ahhhh Privacy! I’ve been exposed, I have to run for the hills and bitch about it! People, it’s the Internet…as mentioned in previous posts nothing is private. Read the rest of this entry

It’s evident that social media is a hugely successful endeavor for many brands and companies, while others may as well not have entered the SM sphere. After seeing the disparity in results first-hand, I started thinking about what makes the difference, aside from the obvious differences in levels of engagement, nature of content, audience and relationship building measures. That led me to start thinking about how bakeries use social media (shocking, I know.)  There I found the big difference – sampling.

When you have the opportunity to bait consumers to take their SM love for your company or brand and establish a real life relationship, you are golden. It seems elementary, but sampling is a great way to distinguish oneself from the competition and generate monetized ROI on your SM investment. Read the rest of this entry

Despite all of my love for social media, digital communications, community engagement etc., something that is beginning to particularly strike me as a clear fact of 21^st-century PR is that yes, media relationships do matter. A whole lot. And dare I say it? It does matter who you know. More importantly, how well you know/trust them.

Let me put this into a bit more perspective: Say you’re working on a pretty time sensitive client announcement that has a lot of moving parts (e.g. 2-3 parties involved with multiple executives/personalities and many different times zones), which requires you to be both confidential with how closely you hold the client announcement/information and also proactive enough so you obtain the desired outcome from the announcement with a little extra audience reaction thrown in from a good pre-announcement story or two. Read the rest of this entry

Chocolate. Alcohol. Cheese. Cursing. Typical things that one would give up for Lent. I’ve tried to all of them for the full forty (read: forty-six when including Sundays) for Lent. In the Christian faith, Lent is to remind us of the temptation that Jesus endured in the desert from Satan. Lent is a time for us to give up one of our vices. I’m not religious. I go to church on the “important” holidays but this year I really wanted to give Lent a valiant effort. For the first time ever, I can truthfully say I survived Lent without cheating. I gave up Facebook. When people heard I was giving up Facebook there were a lot of questions: Why not Twitter? What do you miss most? Obstacles? Will you go back? etc. I can tell you this, life was better without Facebook. Read the rest of this entry

Working in the social media space, I can safely say that overall I understand the marketing perks of Twitter, Facebook, etc. Sure I participate in these sites as part of my job and as marketing research, but at the end of the day I’m also a user.

Originally I fought tooth and nail against signing up for Twitter because at the time I didn’t see a need for it. I kept wondering, “Who is going to care what I have to say?”  Obviously I have changed my tune, and decided to just dive into the world of Twitter once I found my niche.  Still, I primarily use it solely for work.

Lately, however, my social media conundrum is with Foursquare. As a marketer, I know I should be using it; as a consumer, I just don’t care. Read the rest of this entry