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Over the last year, chatter between brands and agencies continues to circle around the top of the defining and understanding the value of a Facebook fan.  There is no direct answer given the multiple of impacts that go into a Facebook brand strategy.  Many fans are gained through a combination of organic growth and paid acquisition – in light of GM’s announcement that it will no longer use Facebook ads, will other brands follow suit and change the conversation again on the value of a Facebook fan?  Read the rest of this entry »

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Last week I wrote about the marketing issues associated with the Rebel Race, a military style, mud-laden obstacle course.  The organizers promoted it as a grueling course that allows participants to “test their physical toughness and mental endurance.”  Because of a lack of mud and a few unsafe obstacles, the race failed to live up to the hype which sparked a muddy revolt on the company’s Facebook page.  Read the rest of this entry »

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“Hi NAME,

Hope all is well! Just wanted to touch base with you regarding XYZ. COMPANY will be exhibiting this year AT EVENT and would love for you to stop by the booth to have a little fun, check out the new PRODUCT and discuss what’s going on in the industry. Please let me know your thoughts and if you are interested in scheduling a one-on-one booth appointment with COMPANY, as I’d be happy to help!

Kindly, PR REP” Read the rest of this entry »

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Content creation in the form of curating content, your own and that of others, is the hot new trend  in the digital world. Notable platforms have emerged which cater specifically to this form – YouTube playlists, Tumblr blogs, and, of course, Pinterest.

Tuning the content you’ve created is a bit of a different beast than doing the same thing to content you’re curating.  When actually creating new content there’s a built in system to avoid creating too much irrelevant content (at least for good writers and self-editors).  You’ll know if you’ve done something before, and if so from what perspective and tone. Read the rest of this entry »

I struggle with ROI in the social sphere, as I've talked about before. Google has taken a huge step forward this week in measuring the ROI of social media, as it announced the first concrete effort at valuing efforts in this arena. The three main reasons Google made this change (from the Analytics blog): Read the rest of this entry »

About eight weeks ago a friend of mine asked our group if we wanted to train for a half-marathon. Without thinking I decided to jump in with a leap of faith. Just the thought of running for 2½ hrs seemed so daunting but I still began the journey with trepidation Whether we want to admit it or not, beginning social media is daunting, overwhelming and not lacking it’s own trepidations. Learning the many different types of social media...Twitter, Google+, Facebook, LinkedIn and all the others in between can be like learning another language, but you dive in anyway. Read the rest of this entry »

If done strategically and creatively, targeting influencers can have great business value, but is more for creating short-term buzz than sustainable growth. Targeting influencers should be done in conjunction with connecting with your advocates.

Advocates are not necessarily buying your product or service. As Simon Sinek notes in Start With Why:

“Though products may drive sales, they alone cannot create loyalty. In fact, a company can create loyalty among people who aren’t even customers.”

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Do you know the history of your company? Aside from the date it was founded, do you know when the important milestones occurred? If you don’t, use the new Facebook for Timeline feature to find out!

You company has a rich history and your clients (fans in Facebook lingo) most likely don’t know about all those great things you did in the past. This is an opportunity to politely brag about your past accomplishments and reiterate to your customers that you are around for the long haul.  Read the rest of this entry »

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I’ve seen a lot of changes happen when it comes to social media and public relations – how the two fit together, and where they fit within a company’s organizational structure, has changed over the years.  A few years ago, when I was agency-side, I witnessed firsthand the struggle between creative shops, interactive agencies, and public relations agencies to win social media accounts.

Since then, social media has grown exponentially.  In that growth and wide acceptance, it’s been carved into pieces – content, software and creative.

PR pros have won the content battle.  But creative resources from an in-house designer or creative team are essential.   Today’s social networks are becoming more and more visual and without the help of a great design team, your initiatives aren’t going to be as successful.   Read the rest of this entry »

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Much has been made of Google’s unified privacy policy that went into effect last week. In my Twitter feed, I saw the usual suspects; threats of dumping all Google products, enraged people shouting about how Google is out to take over the world, you know, a whole lot of this. Perhaps these people are unaware of how commerce on the Internet works. This is always a good reminder for us as PR pros, and for our clients. The number of companies that collect your data for their own marketing purposes or for their partners is astronomical. However, let’s rundown a few of the major names to put this in perspective: Read the rest of this entry »