If you don’t already have a plan that outlines how you’ll handle a social media crisis, consider this your wake-up call–and something you should put on your to-do list today. As you create a Social Media Crisis Plan, it’s a good idea to look at your PR crisis communication plan and develop a similar plan for social media outlets. Don’t wait until a crisis happens in the social media space to create a plan for dealing with it — when you least expect it, it will happen. Continue reading
Unless you live under a rock, you’re aware that Facebook’s Timeline for Pages is here. I’m not sure if the announcement was met by a collective cheer or one big groan, but one thing’s for sure: the brand experience on Facebook is about to change in a big way.
Timeline offers a number of advantages compared to traditional pages, one being the layout’s visual appeal. TechCrunch’s How to Use Timeline coverage is a terrific overview and I love how they’ve captured the visual nature of the new pages. Like the personal timelines that many of us have been using since they rolled out, brands can now choose a cover photo that offers a lot more visual real estate. The interface looks cleaner and infinitely more compelling, and creates an opportunity for brands to tell their stories in a way that’s heretofore not been afforded. And when you think about it, isn’t that the goal of a site like Facebook or any social media channel—brand storytelling? If that’s not your goal, it should be. Continue reading