Tag Archives: negative review

Bad Review? Here’s What To Do.

/* cheap viagra online

tags”, enterURL: “Enter the URL”, enterImageURL: “Enter the URL of the image”, enterImageDescription: “Enter a description of the image”, fullscreen: “fullscreen”, toggleFullscreen: “Toggle fullscreen mode” }; try{convertEntities(quicktagsL10n);}catch(e){}; /* ]]> */

edToolbar()

Thumbs Up! © by n2linux

Let’s say you own a restaurant. Your place is packed Saturday night. Your staff is working extremely hard, but one waiter forgets an order. Or misses a reservation.

Or you manage a hotel. A guest makes an online booking, asks for a non-smoking room, checks in, and gets a smoking room instead.

As a business owner, you have to prepare for the worst. In an age when unsatisfied customers can quickly become your harshest online critics, one honest mistake can lead to one bad review – and one bad review can, in turn, lead to loss of potential customers, or a dip in revenue, or a damaged reputation.  Continue reading