Tag Archives: sales

Do You Have A Groupon Strategy In Your Communications Plan Yet?

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Get a table of friends together and it’s likely that most of them have tried Groupon at least once. And if you’re in my circle of friends, it’s a near guarantee that at least one of those friends is addicted to a group-buying website- Groupon or otherwise.  That was definitely the case recently, when a friendly conversation turned into story after story about the lure of huge discounts, and how those discounts seem to so effectively blur the line between a want and a need.  There are a few companies that we hear about a lot – Groupon, Living Social, Capital Dish – as well as so many others who offer strikingly similar good deals and fun bargains, but not so similar levels of service.  It seems everyone has a bad story to recount about the experiences in redeeming something purchased from a group-buying site.

And it’s not just the buyers complaining. The stories on the seller side of the group-buying transaction are often the same.   I talked with the owner of a spa recently who confessed that she doesn’t get repeat business from these sites and from an owner in the food industry who remarked that he doesn’t think these “discount seekers” will become his main customers. Continue reading

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It’s Not About Listening, It’s About the Green

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Woman Plugging Her EarsI hope you don’t mind, but I’m going to be blunt. Social media isn’t about listening. No one cares about listening. I wrote a post earlier where I said customers don’t care if brands are listening. It’s true, we don’t. You know who else doesn’t care about listening? The person who signs your paycheck. The head honcho, the big wig, the (wo)man upstairs. However you want to phrase it, the decision makers don’t care about listening. So why are you still using “listening” as a reason to invest in social media?

I’ve spent the past 5 years of my professional career on the corporate side of things. To make things worse, it’s been in the financial space (I know, we’re greedy bankers, we caused the crisis. I’ve been called a lot of bad names, don’t worry). So maybe it’s the “business” in me, but let’s face it, the only thing that matters…it’s green and hopefully in large denominations. Continue reading

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