Having spent last Thursday at a Business Expo, it has become evident that the days of building personal relationships have come to pass. It seems as though people have become so intently focused on generating business transactions, that they have overlooked the importance of building and sustaining individual relationships. The importance of the ‘Hi X,’ the ‘I enjoyed meeting you at the breakfast/luncheon/booth/event.’ While it may seem inconsequential, something as simple as a personalized salutation can mean the difference between ending up in the junk mail folder and converting a prospect into both a client and lead agent. Continue reading