Marketers, branding strategists, advertising agencies and PR pros alike probably wish they didn’t see it.  I speak from experience when I say it makes me twitch a little.  And I know it confuses consumers more than it benefits them.

So what is this annoying little blemish that irks us all and ages us prematurely?  The case of the confused brand.

Your brand has an identity (of note, the use of ‘an’ indicates singularity)

Yes, brands can represent different things to different people.  Starbucks can represent convenience to some and quality to others.  Different values aside, it doesn’t mean each market needs a different version of your logo.  Or that your Facebook and Twitter should appear so dissimilar that the consumer questions whether or not the same brand/product is being represented.

So just where do these little differences hide? Continue reading →