There’s a large misconception that engagement is the most significant aspect of a Facebook business page. This common message is so far-reaching that most online sources claim that high page engagement will result in increased brand awareness, stronger customer relationships and hopefully, perked profits. While engagement is imperative, it’s not everything. Every marketer and page administrator knows the importance and value of engagement, but few recognize what other components take precedence.
Here are 5 things that are often overlooked, but vastly more important than any Like or comment a page or post could receive. Continue reading →
Veronica Wei Sopher brought up a great ethical and business question on Facebook the other day. Simply: Do you accept Facebook requests from clients?
Interesting question, right?
As I contemplated that question, I started thinking about my personal stance on that issue. By nature of being a solo consultant, I tend to view this issue a bit differently than I would if I were working for a large agency. After all, the client is really buying “me”–not ACH Communications (or any other brand name). So, when a client buys you–it usually means 1) They feel you know your stuff, and 2) They believe you’re easy to work with and like you (and not always in that order). So, for me, the “friend” issue is pretty darn important. And, I actually put a lot of time and effort into breaking down the barriers with my clients. Continue reading →