PRBreakfastClub

Veronica Wei Sopher brought up a great ethical and business question on Facebook the other day. Simply: Do you accept Facebook requests from clients?

Interesting question, right?

As I contemplated that question, I started thinking about my personal stance on that issue. By nature of being a solo consultant, I tend to view this issue a bit differently than I would if I were working for a large agency. After all, the client is really buying “me”–not ACH Communications (or any other brand name). So, when a client buys you–it usually means 1) They feel you know your stuff, and 2) They believe you’re easy to work with and like you (and not always in that order). So, for me, the “friend” issue is pretty darn important. And, I actually put a lot of time and effort into breaking down the barriers with my clients. Read the rest of this entry »

We’ve had it on our calendars for months. March 10-15, Austin, TX. South by Southwest.

Maybe you have a client making an announcement there. Maybe a new, young startup out to change the world. Maybe you represent a global brand rolling into town with a caravan. As a communications pro, you have a game plan. You’ve got your metrics and deliverables all set. It’s time to put those away for a minute.

It’s time to figure out how you’re going to be a part of the amoeba-like mass that manages to keep in a constant state of motion. How do you, as a PR/communications counselor extract personal and professional value from an event such as SXSW?

Meeting in meat space

Jason Falls and Becky McCray at SXSW 2009. That's how I get down..

I can’t stress enough just how important relationships are. Even in today’s world of perpetual connectivity, it can be difficult to foster and grow a relationship without being present. Without being part of the conversations that happen in the real world. Without interaction. That’s why in order for you to extract value from SXSW, you need to embrace the subtitle of the conference: Interactive.

Set up coffees/happy hours/brunches with the folks that will be there that are outside your core list of media. Recognize other influencers such as the corporate bloggers of your company’s customers or analysts that tend to create more real-time content.

It’s really hard to be a part of the mix from our offices. It’s difficult to maintain the currency of the PR industry — relationships — when the majority of people that we interact with are based at least two states away. There is inherent value to meeting with somebody in person.

Disconnect and connect

Me and @Hawaii, aka Ryan Ozawa at SXSW, 2009.

As you look at the events that your clients want to be a part of beyond SXSW, keep a part of your planning dedicated to “how can I serve my clients aside from hosting meetings?”

You’re going to recap the event. Why not add a little color to it? If you’re at a tradeshow, fire up the video recorder of choice and take a tour of the show floor. Set up a Tumblr, Posterous account or posts for your company or agency’s blog to document the event in real time. I also like to take pictures at the events I go to.

A few folks have written posts recently either defending why to go to SXSW or why not to go to SXSW. In my opinion, it is one of the single-most conferences you can attend as a PR person.

Conversations go both ways

Do you follow folks on Twitter? Do you subscribe to their RSS? Maybe it’s as easy as having a two-sentence “nice to meet you” email in your drafts you can send 30 seconds after you connect with somebody. The point is, you just met somebody, foster that relationship. You never know who you’re going to meet.

A community or relationship does not occur spontaneously. They must be curated, maintained and developed. By having a strategy in place of how you as an individual communications counselor can continue to build your own little community after each event, you will see a significant increase in your event ROI.

As we look forward to South by Southwest, community building should be one of the guiding factors of our presence down there. In order to influence the conversation, we must be part of the conversation. We must become influencers ourselves in order to influence the influencers. This is why we go to SXSW.

Why are you going to SXSW?

Congratulations! You’ve scored a phone interview for your client with a big name reporter. Now comes the big question – do you join in?

I have worked for people that have stood on both sides of the issue as to whether or not you should be on the phone while a client does the interview. If the decision has been made that you will be listening in, do you tell the reporter you are on the other line? Do you chime in? Or, do you just pretend you aren’t there and take a back seat? And, what do the reporters think?

There are so many opinions that surround this topic; I thought I would poll the PRBC crew and a couple of reporters to get their thoughts. Read the rest of this entry »

I had a conversation last week with some really bright folks who run a social media agency in New York that works with several Fortune 500 brands. We got to discussing crisis communications within a real-time setting, and how they could effectively use social media to almost instantly respond to a crisis and mitigate its effects.

Throughout the conversation, we kept coming back to the point that in order to properly handle any type of crisis in real time, no matter what the brand or situation, you need a proper plan in place well before the crisis even hits. Because no matter what type of media you are using to monitor and respond, you always need a plan in place that details exactly how, who and why you will respond and the type of response you will give to different audiences to ensure their concerns are addressed appropriately. Read the rest of this entry »

It’s been about a month now since I joined Sternberg Strategic Communications and began, in earnest, working toward the career-long goal I have set for myself to “build something great. And in that month’s time, the biggest concept that has stuck out to me is one maybe I should have learned early in my public relations career: this really isn’t about me anymore; it’s about our company and it’s about building our clients’ business.

Throughout every contact I have with clients—whether that be a new business meeting, contract negotiations, day-to-day discussions about project work, etc.—it’s my thoughts, insight and expertise that has a lot to do with the success of a campaign, but ultimately, the only goal I have for myself is to build our client’s business. To “build something great,” and that’s really not about me, or my wants, desires, day-to-day stresses or anxieties. It’s about servicing wants, desires, day-to-day stresses and anxieties of our clients, and providing a value to them far greater than what I hope to receive out of the partnership. Read the rest of this entry »

Unless you grew up being too cool for school, you’ll remember the Superman comics where Supes stumbles into Bizarro World, where everything is backwards. Or at least really weird.

Bizarro World can occur at any moment in real life too, and it’s an affliction that especially affects flacks and their clients. Here’s what happens when a flack enters Bizarro World: every single news story, every possible current event starts to look like an angle for you and your pitch. It doesn’t matter how illogical or tenuous; you see your assigned product everywhere, important to everything, and necessary for everybody.

Don’t get me wrong; it’s great to love your client. But pitching in Bizarro World isn’t about being passionate or creative. More often than not, it’s a sign of desperation. And it inevitably leads to failure because a flack who’s been Bizarroed isn’t capable of making informed decisions about angles, pitches, and appropriate targets. Read the rest of this entry »

I first wrote this post in August, just before we started PRBC, thinking it would be a nice way to give others a glimpse into my thoughts, particularly since I consider myself a pragmatic practitioner and evangelist for the benefits of social media PR. Enjoy!

A while back, my good friend Lauren Fernandez wrote a great post where she asked the proverbial question: “What does PR mean to you?” Lauren and BethHarte began discussing the true role of PR as we enter the second decade of the 21st Century, and where we all actually stand with clients, or if you’re on the corporate side, with your organization. But it was this question from Lauren that really grabbed my attention: “Do you think clients are ready for PR 2.0?” Read the rest of this entry »

Please tell me I’m not the only one. You sit at your desk, trying to hold in the giggles from something brilliantly funny that just popped into your head. “I have to tweet that! I’m a genius!” you say. (Ok, that’s a bit far from what I say to myself, but you get the point.)

But wait! My client Scooby Doo Scuba Gear follows me on Twitter . . . Shoot! I can’t tweet that. They will see it. They will think I’m nuts. Read the rest of this entry »

I’m frequently asked to advise young people trying to break into the PR agency world. Given the extremely collaborative, service-oriented nature of our business, a high degree of emotional and social intelligence is a true asset for any aspiring agency pro. Wondering if you’ve got the chops to function in a fast-paced environment where clients call the shots, colleagues test your patience, and elusive media stonewall your pitching attempts? I’ve devised this quick quiz to help assess your agency potential. You can thank me later. Question #1:  A colleague routinely sends rambling e-mails after 11 PM. S/he is: Frazzled and in need of a vacation An insomniac trying the clear out the in-box A drunken tool Question #2:  You are presenting as if your life depends on it in a new business meeting. The senior member of the client team has not looked up from his Blackberry once. He is: Dealing with an urgent media request Monitoring a brewing customer service issue An arrogant tool Question #3: A senior colleague is concerned about the performance of one of your direct reports, frequently peppering your secretary for details on the employee’s comings-and-goings. The colleague is: Concerned with bothering you with such trivial questions Fact-finding before coming to you formally A trouble-making tool Question #4: You spend four months, much money, and countless man-hours advancing to the final round of a new business pitch. The client calls off the agency search abruptly for budget reasons but promises to be back in touch in the new fiscal year. After several months without word from the client, you read in a trade publication that the business has been awarded to an agency not in the original search. The potential client was: Directed to appoint the new agency by the recently hired CMO Forced to make a quick decision without reactivating the RFP process because of urgent communications needs An inconsiderate tool Question #5: A member of your client’s advertising team recommends setting up a Twitter account for the brand you both work on to push out marketing messages only, not to interact with Twitter users in a meaningful way. The advertising colleague is: Attempting to help the client get their feet wet on Twitter without a major time commitment Cautious about engaging consumers on Twitter before a more formal social media strategy has been approved A clueless tool Question #6:  A client calls unexpectedly at 7 PM asking for major rework on a presentation you thought was formally approved in preparation for a meeting with the VP of Marketing the next morning. S/he is: Responding to last-minute input from the VP of Marketing’s second-in-command Incorporating trend information s/he thinks will convince the VP to invest incremental dollars in the campaign A micro-managing tool Question #7: A subordinate shows up to meetings with you on a regular basis without bringing a pad and pen for note-taking. S/he is: A prodigy with an unusual ability to retain freakish amounts of information in his/her head Trying to save trees A lazy tool Question #8: The same client who never commits additional funds for big ideas dings your team for not bringing enough “out of the box” thinking to the table. S/he is: A big thinker who believes the constructive criticism will inspire a fresh burst of creativity from the agency Challenging the agency to “do more with less” An unrealistic tool If you answered “C” to all the questions, you clearly have the kind of emotional intelligence, collaborative spirit, and service orientation that makes a great PR agency professional. As a matter of fact, I might even want to hire you. Good luck on your career path, and don’t let the tools get you down.[Editor's

[Editor's Note: After my recent visit over to the PR MAMA blog we're honored to be graced by the presence of the lovely & talented Stephanie Smirnov.]

I’m frequently asked to advise young people trying to break into the PR agency world. Given the extremely collaborative, service-oriented nature of our business, a high degree of emotional and social intelligence is a true asset for any aspiring agency pro.

Wondering if you’ve got the chops to function in a fast-paced environment where clients call the shots, colleagues test your patience, and elusive media stonewall your pitching attempts? I’ve devised this quick quiz to help assess your agency potential. You can thank me later.

Read the rest of this entry »

Ugh, remind me again why I check my blackberry at 10:00 o’clock at night? I know that I am running the risk of encountering a work e-mail, which likely will result in another restless night and a step closer to my bottle of sleeping pills.

But, I did it; I read the e-mail, a very nasty e-mail at that. A segment I pitched for a client went terribly wrong because, as you know, the media has creative license to produce whatever type of story it wants. Sometimes this works in our favor, sometimes it doesn’t.

The client was very unhappy, and boy, did I hear about it! I cried. That’s right, I cried a lot. I know as a publicist, you aren’t supposed to take things personally, but I do.

In fact, I guess you could say I’m an overly sensitive person.

Whether it’s screaming reporters, rude clients, shouting bosses or the general frustration of pitching, as a publicist you are expected to put on your brave face and just grin and bare it.

But at the end of the day, when I’m at home, behind closed doors, that tough façade breaks down. I am left confused, upset and wondering to myself: is a job in public relations right for me?

Granted, on the scale between one and ten (ten being a total emotional wuss), I place myself at a nine. I envy those publicists that aren’t bothered by the stress, the yelling, the segments gone awry.

Here today, I admit that I am affected by those things, and I think that there are others out there like me.

Crying isn’t a popular topic amongst the PR discussion circles. Why? Perhaps it’s because we are embarrassed, or it is the fact that we don’t want our employer (or future employer) to think any less of us. Maybe we are just afraid that others will assume we can’t handle our jobs.

I know it’s easy to tell someone “Hey, just shrug it off,” but that is just another case of easier said than done. I always thought that my emotions would be the downfall of my career, and it has definitely not been an easy battle to fight.

However, I think the fact that I care so much, maybe too much, means that I am a good publicist. If my client isn’t happy, I want to find out why and work towards a resolution.

I want to do the best job I can possibly do. If I accidentally send an e-mail to the wrong person, I get mad at myself and then vow to never make that mistake again. What I’m trying to do is be a better publicist than I was the day before.

This wasn’t meant as a “woe is me” post. My intent was to spark the conversation, to say, “Hey, it’s okay to cry and not be ashamed.” While you may feel humiliated and others see crying as a weakness; just know that you aren’t alone.

No matter how many tissue boxes I go through, I march on. At the end of the day, when I’m sitting behind my closed doors, my eyes filled with tears, I can’t think of another job that is as challenging, as exciting and ultimately as enlightening as public relations.

So, I want to hear your story. Are you an emotional publicist? Do you think that it helps or hinder your ability to do your job?