Tag Archives: customer satisfaction

Why Brands Shouldn’t Alienate Advocates

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Customers are Ignoring You © by ronploof

Imagine this scenario for a moment, you have a Happy Customer who is directly responsible for more than $12,000 of your referral sales. Happy customer drank the Kool-Aid and was so enthused about your product or service that they convinced 10 friends to drink the Kool-Aid too. Happy customer referred your business time and again over a four year span. Continue reading