Tag Archives: handling a social media crisis

Shelly Kramer

Lessons From Kansas City Chiefs Social Media Blunder

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kansas city chiefs twitterWhat happened with Travis Wright and the Kansas City Chiefs on Twitter earlier this week was nothing less than a classic example of a brand’s social media misstep. And, as these things do, the story quickly went viral. And while I abhor “lessons from” posts, as I watched this unfold and the conversation that ensued, there was just no way around the word, so deal with it. Continue reading →