Archive for March 17, 2010
Dunkin’ Donuts: Keeping Customers Loyal Via Social Media

Not the author
It’s no big secret that I am a bigger Dunkin’ Donuts fan than most. This weekend, in the wake of New Jersey’s monster hurricane, I traveled to three different Dunkin’s just to get hash browns and an iced coffee, and then I went to a fourth one later that night. Today I somehow found myself in a Starbucks and asked for a medium iced coffee three times before I realized I was supposed to say Grande. Dunkin’ is sort of always on my brain.
And I’m definitely not the only one. Last month, Dunkin’ Donuts was named number one in customer loyalty (in the coffee category) for the fourth straight year, which shows just how many people in the United States have made stopping at the infamous chain part of their daily routine. Of course the question that a study like this raises is, what is it that Dunkin’ Donuts does that inspires such utter devotion among their consumers? Read the rest of this entry »
Your Copy Sucks: Affect/Effect
CT Michaels asked for a post on when to use affect and effect. So here it is, the shortest post of all time.
Affect is a verb. Effect is a noun. Read the rest of this entry »

