Tag Archives: Michael Bloomberg

New Realities Emerging in Crisis Communications

Boy, was last week a tough one for New York City Mayor Michael Bloomberg. With his city stung by a 20-inch blizzard, its sixth-worst on record, and massive delays in cleaning up the mess, “Mayor Mike” managed to put his foot in his mouth for what will likely not be the last time in his political career.

Saying Monday that #snowloko was “inconvenient,” while urging New Yorkers to see a Broadway show (seemingly oblivious to the fact that millions of outer-borough residents were literally trapped in their homes — and would be for several days — because of his administration’s mismanagement and bungling of the cleanup effort) Bloomberg perfectly exemplified a new reality that is starting to emerge in crisis management in the digital age: words, much like images, can make or break you.Read the rest of this entry