Tag Archives: social media monitoring

Unintentional PR – Bane or Boon?

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I have to admit, I’ve never heard of the game Words With Friends. That is until Tuesday. Actor Alec Baldwin was kicked off of an American Airlines flight earlier this week after a flight attendant asked him to turn off his cell phone which he was using to play the game as the plane was waiting to taxi for takeoff. The actor refused and subsequently he was booted from the flight but not before proceeding to go on a tirade, slamming a bathroom door and later posting derogatory tweets about American Airlines on Twitter using a vindictive hashtag (#nowonderamericanairisbankrupt) to express his “outrage” at what us normal citizens would call “proper protocol” on an airline. Continue reading

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