All posts by Justin Goldsborough

How to Take Your Career from Social Specialist to Strategist


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become a strategistLast week I wrote a post on the career ceiling social media specialists, and all specialists for that matter, will eventually hit. Got some interesting comments and insightful conversation, which I’d urge you to check out. The one theme that stood out above all others was that many people have started their careers as specialists and would like to move into the strategist arena. But they aren’t sure the best way to go about it. Continue reading

Are You Getting Credit for the 3Rs of PR?


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I don’t think PR professionals give our industry enough credit. And it starts with the fundamentals. As in those of us who are practicing them aren’t claiming them. And that’s our bad, because we should be.

Why should we claim things “everyone” should be doing? Because when we don’t continue to talk about doing the three Rs well – research, relevancy and relationships – bad pitches like this one gobble up all the PR headlines, tweets and Google results. Continue reading

Do companies need a crisis plan or social media crisis plan? (Part 3)


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In this third, and final part, of the series, Justin Goldsborough examines whether companies needs crisis plans or  social media crisis plans? Part 1 of the series can be found here, and Part 2 is here. Continue reading

Do companies need a crisis plan or social media crisis plan? (Part 2)


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In this part 2 of a series, Justin Goldsborough examines whether a company needs a crisis plan or a social media crisis plan? Part 1 of the series can be found here. Continue reading

Do companies need a crisis plan or social media crisis plan? (Part 1)


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Without question, my favorite part about Twitter is crowdsourcing. I can’t count the number of times I’ve had a passionate POV or a question I couldn’t answer, shared it on Twitter, and been amazed at others’ perspectives and how much I learned from my industry peers.

A couple of weeks ago one of these situations came to life. In the past year, I have seen more and more agencies and companies advocating for a social media crisis plan. And to be completely honest, I don’t get it. Social media is a channel. A crisis often affects your brand far beyond Facebook, Twitter or the blogosphere. In the end, your reputation lies in the hands of your customers and influencers. And those people don’t just live in a social media bubble.

Sure, a brand can employ social media to communicate in near real-time when a crisis strikes. And for most, that tactic will make sense. But isn’t it just one or a few pieces of the overall crisis plan puzzle? If you ask me, our PR peers too often sell social media crisis planning as a scare tactic because they know the social response is the part brands worry they can’t control. But on the other hand, social media does play a significant role in crisis communications these days, so maybe it’s just semantics and I’m getting all worked up over nothing? Continue reading