Kansas City radio listeners had a front-row seat to a recent McDonald’s advertising gaffe set afire by social media. An ad introducing the fast-food giant’s new Chicken McBites not only didn’t work; it resulted in a vocal backlash against the company.
Last week, I had the honor of representing PRSA at an American Conference Institute panel on managing social media crises in the digital age. Joining me on the panel were three whip smart PR execs in Sandy D’Elosua (Front Burner Brands), John Moran (Schwartz MSL) and Jenny Dervin (JetBlue Airways Corporation).
Our full presentation is embedded below, but let me just say that my commentary paled in comparison to what my fellow panelists offered. Especially Ms. Dervin, vice president of corporate communications at what may be the epicenter for crisis communications management in the digital age: JetBlue. Continue reading
Saying Monday that #snowloko was “inconvenient,” while urging New Yorkers to see a Broadway show (seemingly oblivious to the fact that millions of outer-borough residents were literally trapped in their homes — and would be for several days — because of his administration’s mismanagement and bungling of the cleanup effort) Bloomberg perfectly exemplified a new reality that is starting to emerge in crisis management in the digital age: words, much like images, can make or break you. Continue reading
This week I sat down with Danny Brown, social media strategist for Maritz Canada, founder of 12for12k, and friend. Danny get’s his daily fix from little coffee shops like, Second Cup or Muddy Waters but says he really starts his day with PRBC’s e-mail updates. (Note: I quickly learned he’s a charmer). He boasts about being a geek and says his favorite pastimes are messing in WordPess or playing video games (sorry PS3 lovers, he plays on Xbox 360 or Wii). In addition to his Recommended Reading, you can catch Danny laughing to off-the-cuff humor blogs like F*ck You Penguin and his wife’s Just Kickin’ It. It was a real pleasure picking Danny’s brain for a little bit, and I hope this chat inspires you just as much as it did for me.