In business, when is too much of a good thing just that: too much? More precisely, when it comes to online marketing for small businesses, when does too much reliance on the powers of Facebook and Twitter start to become a detriment to the long-term success of your business? Or even a bubble you should watch out for?
I’ve been giving this some considerable thought over the past few weeks. It always starts with a brief realization that despite the numerous marketing benefits of both platforms, each seems to be a bit overleveraged and oversaturated in terms of their true marketing benefits for small-business owners. In a world of 50 millions tweets per day and 100-plus million global users (only a fraction of whom are actually active), are we, as marketers, overemphasizing the benefits of Facebook and Twitter to the detriment of small businesses we represent? Continue reading
As a small business owner, I see customer service from a whole new perspective. When I opened my business banking account, I received exceptional customer service – far better than I had ever received before. Now, it could be this particular bank’s branch, but the cynic in me thinks reps cater more to the business owners than the individual with a regular account.
Businesses tend to prioritize their customers. It’s not unreasonable to think bigger customers get better service, right? But, by providing less-than-stellar service to a smaller customer, are you assuming that that account will always be “small potatoes?” Continue reading
Before I started my business, I thought PR was about getting press. Period. A bunch of my friends are entrepreneurs, and they hire PR agencies to convince journalists and bloggers to write about them, TV shows to feature them, and twitterers to tweet about them. Some of these friends have entirely separate crews to handle their publicity (but isn’t that part of the whole PR thing?). So I sat down and asked some of my most successful small-biz owner friends what they pay for these services. And I about died. Since I’m running a start-up, my PR budget is exactly zero. As I mentioned in my first post, it was about then I decided I’d do this PR thing myself.
I’m sure all many of you are asking just that question—a former lawyer, banker, and hedge fund analyst who’s now running her own walkie-talkie rental company—what in the world is she doing writing for a PR blog?