Our business (or as I usually call it, “the biz”) is now, and may always have been, at a cusp. Our job functions are spreading farther and wider (and depth frequently becoming thinner and thinner, like so much marshmallow fluff on a fluffernutter) that what we’re actually here to do, what we’ve been trained to do and gotten experience in, suffers greatly in quality and uniqueness.
Is it any wonder our families, and even clients sometimes, have no real idea of what we do when our education and training contradict our duties? That we’re here trying to provide strategic guidance on communications and image issues yet simultaneously diminishing the value of our own masthead through our actions?
Based on the war stories I hear (yes, for some reason your employees complain to me), tweets I see, and cv line items from prior jobs it seems increasingly we’re taking on the role of customer service agent (or at least appearing to), clerical support staff for clients (in non-media contexts), and the “occasional” other job that has nothing to do with our core skills of communications. Continue reading →