All posts by Keith Trivitt

Drop the Salesman Mentality

I love PR. I really do. Yet, as much as I enjoy working in PR, there are definitely some parts of the business that concern me, and frankly have me worried about the state of the business in the future. One of those areas is how some in PR seemingly view their jobs with a saleperson’s mentality.

That whole, “Hey journalist, buy into this idea NOW! You gotta jump on this now, because I’m going to go after the next living soul I can find who will listen to my spin!” Or my personal favorite: “You owe me big for this hit.”

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Mobile Technology: The Next PR/MarComm Frontier?

In the grand scheme of things, our constant, seemingly never-ending discussions and Twittering and blogging about the evolution of PR/marketing/advertising and how cool social media is will eventually die down, and we will get back to our normal—albeit now drastically altered (hopefully for the better)—professional and personal lives.

So rather than talk about what is currently going on in the social media landscape (look, a new Twitter app came out . . . and another!), I’d like to actually think about what we *might* be talking about a year, two years, or five years from now. Specifically, mobile technology and just how big of an impact it’s going to have on our lives, particularly in the PR world.

Look around you; the damn things are everywhere. You can even take a cell phone into a delivery room now and tweet while giving birth! Crazy, I know. But that’s just it: The effect mobile technology is going to have on communicators in terms of how we get messages across to key influencers, and how we engage the public, will be enormous. Far bigger than what is currently going on in the social media landscape. We’re talking about a technology that is now in the hands of more than 82 percent (250 million) of Americans and approximately 50 percent of the world!

But it gets even better: A recent MediaWeek study showed that 1 in every 7 minutes of media consumption is now done through mobile technology. Think about that for a minute: That great op-ed you wrote for your client that’s read on an iPhone now by the most tech-savvy around us? Give it five years. Everyone in your community is going to be instantly reading it on their smartphones, tweeting it back out to their followers (if Twitter still exits in five years . . . .), and sending it all over their social media network(s) to audiences you could have never even dreamed of.

Or even cooler, the fact that very soon (as in, it’s in its infancy now in the U.S.), marketers will have the ability to embed special 2-D barcodes into posters, shirts, billboards, practically anything, and someone with a mobile phone can take a picture of it and get all kinds of cool promos, buy movie tickets, or even get train times sent directly to their phone. Don’t believe me? Check out this piece from The Economist for a view into the not-too-distant future.

So what does that mean for you, the PR guy, the marketer, or ad man who is desperately trying to keep up with the current changes? Well, I hate to tell you, but it’s only going to build from here. And that’s actually a good thing. Because while the last five years in our business has seen a rapid growth and movement toward expanding from traditional services and offerings, opportunities are going to continue to arise that will keep us busy—and hopefully—excited for many years to come.

I envision a future in the PR world where certainly ideas like the social media news release, Wikis, and other mobile-friendly formats will become even more prevalent, as brands quickly realize that there are far more efficient and cheaper ways to reach their targeted consumers than the traditional giant, static billboard on the side of the road.

Where do you think the PR, marketing, and advertising industries are moving? Are the technologies and ideas I noted above going to be part of this movement, or are these just flash-in-the-pan ideas? Let me know!

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Before You Ridicule Each Other, Think of Helping Others

I should probably start this post by noting that I’m an eternal optimist . . . I look at the bright side of practically everything, so if that isn’t your style, you may just want to skip this post. OK, that’s out of the way, here we go!
Maybe it’s the “dog days” of summer still, or the fact that we’re still mired in a major recession that has everyone in a tizzy and seemingly at each other’s throats in the PR business when almost every minor situation that arises. Accidentally blast out an e-mail to thousands of people and forget to use the very helpful—but often misused—BCC function? Boom! You’re facing at least a week of full-on ridicule from your own brethren.  For many of us, it can get to be a bit too much sometimes.
I know for myself, I didn’t get into this business to ridicule colleagues. I actually want to see others in this business succeed, so when a big—or little—slipup happens, I usually try to give my quick two cents, offer some advice on how to move on, and generally stay out of the situation. By no means am I perfect, and I will be the first to admit that I am still eagerly learning as much as I can about PR (I come from a sport management background), so to me, I’d rather focus on the positives.
And that’s really the point of this whole post: We—the collective whole of the PR industry—have SO much good to offer, both to clients and our employers, that it really does not make a lot of sense, nor help at all, to constantly ridicule each other’s mistakes. And we’re awful about this. There is a sector of this business that almost seems to find amusement in ridiculing each other. How exactly that is helping to advance our business is beyond me.
It’s also a whole hell of a lot of wasted time and energy, and in a recession, can we really afford to waste either?
For me, I got into this business because I love to help others. Now working on the client side after five years working in college athletic media relations, my great thrill and enjoyment is finding a way to help the overall business efforts of my clients. Even if it is as simple as helping a client reach 10 more influential customers one week, then I’m ecstatic because I have helped someone beyond just myself.
Folks, we work in a service industry and, therefore, our top priority (at least in my opinion) should be focused on how we can help others. If you’re on the agency side, it’s how can you help your clients’ business. If you’re an internal PR person, it’s how can you help your organization best reach its customers and target audiences, and, more so now through social media, how can you drive customer engagement efforts. In short, think about how much good we can do for others when we truly focus our energies on doing just that, rather than constantly looking for the next 140-character zinger to tweet about.
So now I ask you: Why did you get into PR? What’s your favorite part of the business? What has you jazzed and excited to work every day?

I should probably start this post by noting that I’m an eternal optimist . . . I look at the bright side of practically everything, so if that isn’t your style, you may just want to skip this post. OK, that’s out of the way, here we go!PBJ

Maybe it’s the “dog days” of summer still, or the fact that we’re still mired in a major recession that has everyone in a tizzy and seemingly at each other’s throats in the PR business when almost every minor situation that arises. Accidentally blast out an e-mail to thousands of people and forget to use the very helpful—but often misused—BCC function? Boom! You’re facing at least a week of full-on ridicule from your own brethren.  For many of us, it can get to be a bit too much sometimes.

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