An article late last week on BNET noted that the hilarious viral videos that Old Spice put out recently in tandem with ad/marketing agency Wieden + Kennedy, showcasing The Old Spice Guy (former NFL player Isaiah Mustafa) responding to celebrity and fan tweets, e-mails and other social messages to instantly create one-hit wonder viral videos actually did very, very little in the way of boosting Old Spice’s sagging year-over-year sales. Continue reading
For marketers, 2010 has thus far been a tough year – at least on the branding front. We’ve seen the downfall of several of the world’s top brands, including the ongoing BP oil spill debacle and the ensuing fallout for its corporate image and brand, along with Google’s recent privacy concern issues and several other high-profile branding dustups.
A recent Financial Times article (PDF Version) examined the perils of a tarnished brand. After reading the article, we thought it might be interesting to examine the broader issues and implications from a marketer’s perspective, with Jeff Esposito coming from the point of view of a corporate communications guy working for a global brand (Vistaprint), and Keith examining this issue from the perspective of a PR agency exec who works with SMBs, global brands and everything in between. Continue reading
Did you see the big social media news that broke Friday afternoon? Probably best to read up about how location-sharing site Blippy, which allows users to broadcast to their friends any and all of their credit card purchases, somehow managed to allow four users’ credit card numbers to slip through a public Google search.
This whole Blippy incident is an unbelievably epic fail, and frankly, not a good sign for the emerging, yet at times, controversial, location-sharing industry.
Here’s the explanation Blippy gave on its blog (from WSJ.com):
In a post on its blog, Blippy said the problem was “a lot less bad than it looks.” “While we take this very seriously and it is a headache for those involved (to whom we apologize and are contacting), it’s important to remember that you’re never responsible if someone uses your credit card without your permission,” the company wrote. Continue reading
Despite all of my love for social media, digital communications, community engagement etc., something that is beginning to particularly strike me as a clear fact of 21st-century PR is that yes, media relationships do matter. A whole lot. And dare I say it? It does matter who you know. More importantly, how well you know/trust them.
Let me put this into a bit more perspective: Say you’re working on a pretty time sensitive client announcement that has a lot of moving parts (e.g. 2-3 parties involved with multiple executives/personalities and many different times zones), which requires you to be both confidential with how closely you hold the client announcement/information and also proactive enough so you obtain the desired outcome from the announcement with a little extra audience reaction thrown in from a good pre-announcement story or two. Continue reading
As a recent Financial Times article noted, companies are looking to spend more money in terms of marketing over the next calendar year. While we would love to say that a large piece of the pie would be allocated towards branding and public relations, we are realists and know that the money—for the most part—will go towards ever more advertising efforts.
And that is a damn shame. While advertising may be the flashy cog that looks good in media forms, what does it all mean? Your company is much more than a singing fish, talking baby or another gimmick. Sure you can name what companies are associated with the previously mentioned gimmicks. The question is, do you know what these brands really stand for? Continue reading
It’s no secret PR professionals have an unhealthy relationship with Twitter. Despite the existence of countless other social networking platforms, including Facebook (which actually has much higher numbers than Twitter), people working in PR seem to naturally gravitate towards the micro-blogging service more than anything else. We give out our Twitter handles at networking events and print them on our business cards, which is especially interesting considering LinkedIn is probably the most professional social media platform out there. However, professionalism doesn’t have everything to do with it- Twitter is as much for creating friendships as it is for forming business relationships. So why are all of us flacks such hopeless (and I mean hopeless) Twitter fiends? Continue reading
The concept of public figures getting caught up in racist scandals isn’t exactly brand new – many a good reputation has been permanently tarnished thanks to misspoken words and overheard conversations. Even though their careers are getting back on track, people won’t be forgetting the ignorant words of Don Imus or Mel Gibson anytime soon and their brands now have entirely different connotations. However, the entertainment world was still rocked a few weeks ago when John Mayer’s offensive and way-too-honest interview with Playboy Magazine was released. Continue reading
When I conducted my Coffee Talk with Jay Keith, there was one question/answer that I believed deserved it’s own post. Everyday we read articles and blog posts about personal branding. Jay and I have discussed this on numerous occasions. He comes from a journalist background which I believe brings a whole new perspective to the subject. So I asked him, “Are people too serious about personal branding within the SM world? Is it overrated/overused? What would you consider your personal brand?” And here is what Jay had to say: Continue reading
Coffee Talk is back and I couldn’t be more excited to kick off the year with my guest, Jay Keith, senior public relations manager of Vistaprint. A prominent member of the #prbc community, Jay is always sharing his knowledge and making us laugh daily. Jay is a jack of all trades, smart, and funny to boot. Who knew that a former donut maker for Dunkin’ Donuts would become a successful PR professional? Like the rest of PRBC Jay’s an avid coffee drinker, loyal to his Dunkin Donuts brand but says it’s nothing compared to the coffee in France. He’s an amateur golfer, sports nut, die-hard Boston fan and a passionate Candlepin bowler. Continue reading
In recent months I’ve become very interested in all things branding. It takes blood, sweat, and tears to build a brand’s reputation and even more to maintain it. I’ve recently noticed the amount of people who choose to use popular brand names synonymously with the common nouns or verbs. For example Kleenex: tissue. Google: look up. Levi’s: blue jeans. Dockers: khaki’s. Now, I’m saving the legality and pros and cons on this for a later post, but what I want to know is what happens when a brand’s name is used negatively, like Crisco. Continue reading