Category Archives: Keith Trivitt

Twitter Ratios & Profile Builders: A Message Thread

low angle view of a road sign saying follow your heartEditor’s Note: As some of you know the PRBC founding bloggers exchange e-mails quite a bit. On most workdays we trade between 150-200 msgs per day. We talk about everything – potential posts (seeking input and conflict checking), insight on an outlet, formal PRBC events, informal area events all the way to dinner plans and what one should wear to one of these events. It’s really a bit scary.

This entire post started with a brainstorming e-mail after I happened to see a GMail ad for a twitter profile builder. This one happened to intrigue me (the ad was well written). And so … in most of its glory, most of its ‘rough around the edgedness’ and edited for readability, part of our message thread.  From the first message to the last one included here a total of 1 hour and 1 minute passed.~Cog Continue reading

Is Social Media Really Helping Your Business Grow?

Six businessmen and businesswomen looking at laptop on boardroom tableDuring another one of my random midday reads of interesting social media news and tidbits, I came across this fantastic BusinessWeek poll of CMOs. The big takeaway for me was that most CMOs think social media agencies are completely full of s***. Most agreed that those agencies have a pretty good understanding of what can be done with social media, the CMOs that were polled also noted that many of the social media agencies they have dealt with have no clue about business, the nuances of their client’s industry, who their clients’ competitors are or how social media can help a business get ahead of its competitors. Continue reading

Bing/Twitter Search is a Giant Cluster

Woman Wrestling With Network CablesThis is what happens when a great search engine that appears to have its head on straight (Bing) teams up with a company that has little clue about how to not implode on itself (Twitter): Bing/Twitter search (just went live in Beta):

http://www.bing.com/twitter

On first glance, my initial thought was: This is awful. Seriously, just awful. Ask my #prbc friends. I wasn’t happy with the product. Basically, I thought Bing and Twitter had gotten together and created a giant cluster of links, tweets and people’s Twitter handles. Basically, there was no structure or coherent approach to how to effectively utilize and manage this new search feature. Continue reading

The Fallacy of “Blogger Relations”

Male against financial journalsI’ve never really had a problem being a little unconventional with my thinking, so I’m going to go ahead and say what some in the PR business may consider blasphemy: To me, the term “blogger relations” is a bunch of BS.

It’s not that I have a problem with actually reaching out to and effectively working with bloggers. I am completely for that, and embrace those types of relationships each day with my work. My problem stems from the fact that those of us in PR have even had to take the time to create a new term for the type of relationships and media outreach we should have been doing all along with EVERY type of media, not just bloggers. Continue reading

Your Audience is More Than One

TT grandstand
(CC) flickr // The Wolf

Tell me if this scenario sounds familiar to you:

PR/Marketing Guy: So tell me, Mr. X, who is your company’s audience? Who is interested in what the Widget Factory has to offer?

Mr. X: Well, we consider our audience to be widget consumers, widget manufacturers, those who work in the widget industry and our own internal employees.

PR/Marketing Guy: Sounds like quite a diverse group. How will you be alerting all of these individual and distinct audiences of your upcoming big company announcement?

Mr. X: We were going to do what we always do: Blast out a generic e-mail announcement that goes to that entire group. That way, they all get the same exact message.

PR/Marketing Guy:

Frustrating? You bet. An exaggeration? Sadly, not even close.
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The PR Education Revolution

The Hat Toss
(CC) flickr // andrew_j_w

The very smart Heather Whaling asked on her blog Wednesday whether social media begets mainstream coverage. Now, for me, that gets my attention, because a) it’s totally up the alley of my passion within the PR business (namely, the integration of traditional PR and social media PR; and b) it’s a question that I think we are going to start asking ourselves a lot more in the coming months.
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Drop the Salesman Mentality

I love PR. I really do. Yet, as much as I enjoy working in PR, there are definitely some parts of the business that concern me, and frankly have me worried about the state of the business in the future. One of those areas is how some in PR seemingly view their jobs with a saleperson’s mentality.

That whole, “Hey journalist, buy into this idea NOW! You gotta jump on this now, because I’m going to go after the next living soul I can find who will listen to my spin!” Or my personal favorite: “You owe me big for this hit.”

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Mobile Technology: The Next PR/MarComm Frontier?

In the grand scheme of things, our constant, seemingly never-ending discussions and Twittering and blogging about the evolution of PR/marketing/advertising and how cool social media is will eventually die down, and we will get back to our normal—albeit now drastically altered (hopefully for the better)—professional and personal lives.

So rather than talk about what is currently going on in the social media landscape (look, a new Twitter app came out . . . and another!), I’d like to actually think about what we *might* be talking about a year, two years, or five years from now. Specifically, mobile technology and just how big of an impact it’s going to have on our lives, particularly in the PR world.

Look around you; the damn things are everywhere. You can even take a cell phone into a delivery room now and tweet while giving birth! Crazy, I know. But that’s just it: The effect mobile technology is going to have on communicators in terms of how we get messages across to key influencers, and how we engage the public, will be enormous. Far bigger than what is currently going on in the social media landscape. We’re talking about a technology that is now in the hands of more than 82 percent (250 million) of Americans and approximately 50 percent of the world!

But it gets even better: A recent MediaWeek study showed that 1 in every 7 minutes of media consumption is now done through mobile technology. Think about that for a minute: That great op-ed you wrote for your client that’s read on an iPhone now by the most tech-savvy around us? Give it five years. Everyone in your community is going to be instantly reading it on their smartphones, tweeting it back out to their followers (if Twitter still exits in five years . . . .), and sending it all over their social media network(s) to audiences you could have never even dreamed of.

Or even cooler, the fact that very soon (as in, it’s in its infancy now in the U.S.), marketers will have the ability to embed special 2-D barcodes into posters, shirts, billboards, practically anything, and someone with a mobile phone can take a picture of it and get all kinds of cool promos, buy movie tickets, or even get train times sent directly to their phone. Don’t believe me? Check out this piece from The Economist for a view into the not-too-distant future.

So what does that mean for you, the PR guy, the marketer, or ad man who is desperately trying to keep up with the current changes? Well, I hate to tell you, but it’s only going to build from here. And that’s actually a good thing. Because while the last five years in our business has seen a rapid growth and movement toward expanding from traditional services and offerings, opportunities are going to continue to arise that will keep us busy—and hopefully—excited for many years to come.

I envision a future in the PR world where certainly ideas like the social media news release, Wikis, and other mobile-friendly formats will become even more prevalent, as brands quickly realize that there are far more efficient and cheaper ways to reach their targeted consumers than the traditional giant, static billboard on the side of the road.

Where do you think the PR, marketing, and advertising industries are moving? Are the technologies and ideas I noted above going to be part of this movement, or are these just flash-in-the-pan ideas? Let me know!

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Before You Ridicule Each Other, Think of Helping Others

I should probably start this post by noting that I’m an eternal optimist . . . I look at the bright side of practically everything, so if that isn’t your style, you may just want to skip this post. OK, that’s out of the way, here we go!
Maybe it’s the “dog days” of summer still, or the fact that we’re still mired in a major recession that has everyone in a tizzy and seemingly at each other’s throats in the PR business when almost every minor situation that arises. Accidentally blast out an e-mail to thousands of people and forget to use the very helpful—but often misused—BCC function? Boom! You’re facing at least a week of full-on ridicule from your own brethren.  For many of us, it can get to be a bit too much sometimes.
I know for myself, I didn’t get into this business to ridicule colleagues. I actually want to see others in this business succeed, so when a big—or little—slipup happens, I usually try to give my quick two cents, offer some advice on how to move on, and generally stay out of the situation. By no means am I perfect, and I will be the first to admit that I am still eagerly learning as much as I can about PR (I come from a sport management background), so to me, I’d rather focus on the positives.
And that’s really the point of this whole post: We—the collective whole of the PR industry—have SO much good to offer, both to clients and our employers, that it really does not make a lot of sense, nor help at all, to constantly ridicule each other’s mistakes. And we’re awful about this. There is a sector of this business that almost seems to find amusement in ridiculing each other. How exactly that is helping to advance our business is beyond me.
It’s also a whole hell of a lot of wasted time and energy, and in a recession, can we really afford to waste either?
For me, I got into this business because I love to help others. Now working on the client side after five years working in college athletic media relations, my great thrill and enjoyment is finding a way to help the overall business efforts of my clients. Even if it is as simple as helping a client reach 10 more influential customers one week, then I’m ecstatic because I have helped someone beyond just myself.
Folks, we work in a service industry and, therefore, our top priority (at least in my opinion) should be focused on how we can help others. If you’re on the agency side, it’s how can you help your clients’ business. If you’re an internal PR person, it’s how can you help your organization best reach its customers and target audiences, and, more so now through social media, how can you drive customer engagement efforts. In short, think about how much good we can do for others when we truly focus our energies on doing just that, rather than constantly looking for the next 140-character zinger to tweet about.
So now I ask you: Why did you get into PR? What’s your favorite part of the business? What has you jazzed and excited to work every day?

I should probably start this post by noting that I’m an eternal optimist . . . I look at the bright side of practically everything, so if that isn’t your style, you may just want to skip this post. OK, that’s out of the way, here we go!PBJ

Maybe it’s the “dog days” of summer still, or the fact that we’re still mired in a major recession that has everyone in a tizzy and seemingly at each other’s throats in the PR business when almost every minor situation that arises. Accidentally blast out an e-mail to thousands of people and forget to use the very helpful—but often misused—BCC function? Boom! You’re facing at least a week of full-on ridicule from your own brethren.  For many of us, it can get to be a bit too much sometimes.

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