Tag Archives: trust

Has PR Become a ‘Lightning Rod of Mistrust’?

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Lightning © by veggiefrog

Lord Tim Bell, head of the U.K.-based PR firm Bell Pottinger, thinks so.

That’s what he told a crowd gathered in Dubai for the recent IPRA Public Relations World Congress and reiterated in an excellent interview with The Holmes Report.

Lord Bell is asked why he feels that public relations has become a “lightning rod for mistrust.” His response is intriguing inasmuch as it provides a nuanced view of a much broader issue afflicting the profession: its reputation within business and society.

Lord Bell sees “no solution to [the] issue,” of public relations’ reputation challenges, he tells The Holmes Report’s Arun Sudhaman, believing that “We [have] become the lightning rod for that mistrust. It is something we have to learn to live with. That makes us an easy target for the media.” Continue reading

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The Persuasive Power of … Uncertainty?

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I recently listened to a fascinating, but somewhat counterintuitive, interview on the powers of persuasion via the Harvard Business Review podcast. In it, Stanford marketing researcher Zakary Tormala details findings of his recent study on influence and persuasion from experts and non-experts. What was of particular note was this eye- (and ear-) catching finding: experts who offer a degree of well-timed uncertainty when trying to persuade or influence others are often more successful in their impact than those who bloviate or come across as all-knowing.

Interesting . . .

As Tormala explains it, when someone who is considered an expert, whether that be a newspaper movie critic, a restaurant reviewer or even a CEO, displays a degree of uncertainty or humility in their speech or writings, people often listen to them more. It’s part of the surprise factor, Tormala notes, and it works, despite being counterintuitive to almost everything we think about persuasion. Continue reading

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How To Be a Great Captain

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a miniature statue of a ship captainThere is no “I” in “team” but there is a captain even if there is no “C”. A few weeks ago Cog wrote on the importance of teamwork in PR and how as PR professionals we often work collaboratively. However the post reminded me that behind every great team is a great leader. Someone the team trusts, believes in, and who believes in the betterment of the group. Perhaps it’s the manager that goes the extra to mile, ensuring all players are on board or making sure the separate tasks are meeting the end goal. In the simplest terms, thanks to Dictionary.com, a captain is a person who is at the head of or in authority over others;a chief; a leader. In my opinion, if you want a successful team you need a great leader. Marie and I came up with a few necessary traits, in no particular order, we feel a leader should have.

(Note: Marie and I know taking on the role as captain isn’t all rainbows and unicorns and we needed someone to play devil’s advocate. In true PRBC fashion, we turned to our resident devil, Cog, and asked if he would put together why, although our traits are important, it’s not that easy. You can see that post here)

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Madison Avenue Goes Back to the Future

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Laney Cohen HeadshotThe Wall Street Journal recently reported on NBC’s allowing marketers to tack products on their programs promoting a cause, health or social issue, citing Campbell Soup as an upcoming sponsor for Today Show health segments in November and February.

This got me thinking – is advertising blurring the space between product placement and advertising? A throwback to days of yore? Continue reading

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Build your Community like a Friendship

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DavidSpinksWhile building a community around a brand is viewed by many as a business tactic, the manner in which you build your community has very little to do with business. Building a community has a lot more to do with people.

In order to build a strong community, a business must treat their community members like friends. Here’s the why and how: Continue reading

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