Dear Flack: How to be a great assistant

Everyday People 2For the most part, everybody starts their illustrious PR career at the bottom. Whether it’s mailings, coffee runs, or dreaded clip reports, it’s more than likely that at one time or another you’ll have to participate in the art of assisting and/or interning.

Believe it or not, being a great assistant is an art form. Some assistants are masterpieces, while others are head-scratching experiments gone awry.

Look, we all know starting from the ground up can be both frustrating and challenging. You are working hard for hardly any money.  However, if you want to climb up the corporate ladder, you have to put in the time and effort to be successful. Continue reading

Your Copy Sucks: We Can’t Click That, Yo

Cup of coffeeInstead of my usual harsh judgment (my hammer of knowledge, if you will), this week I bring you a question. It’s an issue on which I’ve been waffling for some time.

Backstory: Remember a few weeks ago, when Starbucks released their new instant coffee? Well, now Nestle’s Taster’s Choice would like to remind you that they’ve been making instant coffee way before that young Turk ever came into the java-slinging world. Here in New York, and in several other cities, Nestle street teams have been handing out little envelopes filled with all sorts of Taster’s Choice instant coffee packets. Copy on these envelopes calls out the Starbucks instant brand as a lot of needless hype.
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The Face (or lack thereof) Behind the Tweets

Empty WorkstationI recently attended and presented at the Social Media Conference presented by the Connecticut Valley Chapter of PRSA .  Among the topics discussed at the conference was who should be the voice behind corporate tweets, the company itself or a company representative?

Several attendees expressed that hectic schedules often prohibit upper management from taking on the role of tweeting for their brand.  This led me to question if these should be the people tweeting or if a generic account representing the brand was adequate. Continue reading

One form of communication just won’t do

sign post with question mark“Sign me up!” were the words I exclaimed back in February when I found out the gym I was checking out allowed free guest passes, anytime, any day of the week. What a huge plus!

A few weeks ago, I walked into my gym with a guest. I hadn’t been in about a week and I was ready and raring to go. I told the girl at the desk I’d like to sign my guest in.

“Oh, you can no longer have guests for free during the week. Only weekends. It’ll be a $10 charge today.”

<Squealing brakes>

“What?” Continue reading

Personal Branding in a Service Industry

Businesswoman Giving a PresentationRecently, the PRBC crew had the pleasure of chiming in—as an entire group via Google Documents—on a series of questions regarding the blending of public relations and social media (one of my favorite subjects to discuss) on Lauren Fernandez’s LAF blog. The first set of questions dealt with what effect we all thought social media has had on the public relations industry.

You can read all of our responses here, but a comment by our good friend Jay Keith really sparked something in me. Jay was discussing his distaste for the exponential increase in so-called “experts” who are now online. Continue reading

Christina’s Coffee Talk with Danny Brown

dannybrownThis week I sat down with Danny Brown, social media strategist for Maritz Canada, founder of 12for12k, and friend. Danny get’s his daily fix from little coffee shops like, Second Cup or Muddy Waters but says he really starts his day with PRBC’s e-mail updates. (Note: I quickly learned he’s a charmer).  He boasts about being a geek and says his favorite pastimes are messing in WordPess or playing video games (sorry PS3 lovers, he plays on Xbox 360 or Wii).  In addition to his Recommended Reading, you can catch Danny laughing to off-the-cuff humor blogs like F*ck You Penguin and his wife’s Just Kickin’ It.  It was a real pleasure picking Danny’s brain for a little bit, and I hope this chat inspires you just as much as it did for me.

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From the Left: I Think I Met 140 Characters (and was bitten by the tech bug)

Gregory D’Alesandre
Gregory D’Alesandre

For those of you that read my last piece, I attended Jeff Pulver’s 140 Character Conference in Los Angeles.  And while the action was flying on stage by day, it was sizzling by night.  In both cases, the tweets were non-stop. Apparently, all 140 characters are still geeks at heart.

The first night there was conference-sponsored “cocktail” party at the Kodak theater lobby and then an informal after-party at the Hollywood Roosevelt Hotel across the street.  The cocktail party surprised everyone by being a cash bar, literally as their credit card machine was broken.  They did furnish a few bits of cheese, crackers and a pile of hummus.  The somewhat sparsely attended event did give me an opportunity to meet a Google Wave celebrity, Dr. Wave aka Gregory D’Alesandre.   Continue reading

Content vs Relationships – It’s not a monarchy…

Low angle view of the statue of Emperor Augustus, Faraglioni rocks, Monte Solaro, Capri, ItalyI’d been bouncing around a post on this topic mentally for a few weeks, but as usual things get in the way.  But when a post from superstar Chris Brogan declaring not content, but rather relationships “King” and a counter-post (though not referencing Brogan’s) appeared on Chris Illuminati’s blog declaring content King it was time to, as they say, open a vein and bleed on the page.

Declaring either content or relationships as King implies that either can stand alone.  After all, in a monarchy the King rules — his will is law (and in some cases religious doctrine).  This is certainly the exception, not the rule.  It’s a triumvirate folks. Continue reading

Twitter isn’t the answer for everyone

PuzzleIn this age of social media, there are a few situations that every PR pro prays will never happen to them.  One of the most dreaded inquiries that one can get from a client is:

“I was at a networking event the other night and I met a social media consultant. She said that we should really be on Twitter and that she would give us a session on using it for $2,000. Why haven’t you built us a Twitter page yet?” (Ok, so that’s probably second to “I want a viral video… you know, like the inmates performing Thriller.”) Continue reading