Category Archives: Keith Trivitt

Think Globally with Your Next Social Media Campaign

Portrait of a businessman sitting on steps with a globe Model Release: Yes Property Release: NASitting in a Barnes & Noble recently, I came across a fascinating article in Harvard Business Review analyzing social Web use around the world from a societal and cultural perspective. While the broad overview analysis offered was mostly typical of many recent “state of social media” reporters we have seen recently, what truly caught my attention was the implication this analysis has from a PR and marketing perspective: Continue reading

5 Tips to Make the Most of a PR Pro’s Summer

Ocracoke49/120701 -- Sand dunes on Ocracoke Island, North Carolina.Ahhh, summer. What a calm, relaxing time of year. Time to bask in the glory of the previous months’ triumphs, while relaxing our minds and bodies for the grueling months ahead. And in the media world, it’s the one time of year when things are decently slow.

Which means if you’re a bit hyperactive like me, summer is when you spend most of your time worrying; wondering what might be next around the corner. But, that’s OK, for you have resolved to use this summer as a time to get ahead of your competition and make the fall and winter truly your time to shine (pardon the pun) with great messaging and outreach to key reporters and bloggers you’ve been aiming to reach all year. Continue reading

Two Marketing Guys Walk Into a Branding Storm…

Ice cream vendor s bicycleFor marketers, 2010 has thus far been a tough year – at least on the branding front. We’ve seen the downfall of several of the world’s top brands, including the ongoing BP oil spill debacle and the ensuing fallout for its corporate image and brand, along with Google’s recent privacy concern issues and several other high-profile branding dustups.

A recent Financial Times article (PDF Version) examined the perils of a tarnished brand. After reading the article, we thought it might be interesting to examine the broader issues and implications from a marketer’s perspective, with Jeff Esposito coming from the point of view of a corporate communications guy working for a global brand (Vistaprint), and Keith examining this issue from the perspective of a PR agency exec who works with SMBs, global brands and everything in between. Continue reading

Predicting the Future: Why Trends Matter In an Oversaturated Media Landscape

Close-up of Indian banknotes of different denomination HorizontalIn a world where there are now thousands of print and digital publications and blogs, covering everything from the nuances of sports law, to the ways in which technology affects our everyday lives and culture and  the joys of botany, securing media coverage for your business has arguably never been easier. On the flip side, there is a vast chasm of noise now coming at us every day, which makes it exceedingly more difficult for your big product announcement, or CEO profile you are pitching, to get the attention you think it deserves.

And it’s only going to get worse before it gets better. A recent study of business media reporting by the ITDatabase found that, in general, the top-8 business publications in the U.S. (The Wall Street JournalThe New York TimesForbesFortuneBusinessWeekThe Economist, the Financial Times and USA Today) were, “follow[ing] the lead of the media at large in focusing on what’s new and where the money might be going rather than where the money is now.” Continue reading

A Possible Facebook & Twitter Bubble?

Girl Blowing BubblesIn business, when is too much of a good thing just that: too much? More precisely, when it comes to online marketing for small businesses, when does too much reliance on the powers of Facebook and Twitter start to become a detriment to the long-term success of your business? Or even a bubble you should watch out for?

I’ve been giving this some considerable thought over the past few weeks. It always starts with a brief realization that despite the numerous marketing benefits of both platforms, each seems to be a bit overleveraged and oversaturated in terms of their true marketing benefits for small-business owners. In a world of 50 millions tweets per day and 100-plus million global users (only a fraction of whom are actually active), are we, as marketers, overemphasizing the benefits of Facebook and Twitter to the detriment of small businesses we represent? Continue reading

What John Wooden Taught Us About Marketing

Former UCLA basketball coach John Wooden waves before the start of the NCAA national championship game in Seattle, in this April 3, 1995 file photo. Wooden, the peerless U.S. college basketball coach who became known as the Wizard of Westwood while winning a record 10 national championships at UCLA, died on June 4, 2010, at age 99, a spokesman for the UCLA Medical Center said. REUTERS/Jeff Vinnick/Files (UNITED STATES - Tags: SPORT BASKETBALL OBITUARY)

“Success is peace of mind, which is a direct result of self-satisfaction in knowing you made the effort to become the best of which you are capable.” – Coach John Wooden

John Wooden’s death over the weekend, at the age of 99, got me thinking about the man they called “The Wizard of Westwood.” As someone who spent the early years of his career working in sports marketing, I thought about Wooden’s NCAA-record 10 national championships while coaching the legendary UCLA Bruins of Lew Alcindor (Kareem Abdul Jabbar) and Bill Walton and many others. I also remembered the man’s great humility and sense of humor, as well as his uncanny ability to get the best out of his players without overtly trying to put his ego or his own highly-respected reputation ahead of the game, his team or his employer (UCLA). Continue reading

Want Great PR? Find Your Company’s Unique Story

Little Boy Reading LessonOne of the most frequent questions I am asked as a public relations practitioner and as someone who talks frequently with entrepreneurs and small business owners is: “Why should a start-up like mine use PR?” Or: “What value would PR give a small business like mine?”

Those are certainly fair questions. After all, like any good professional service, PR offers many beneficial services, resources, expertise, counsel and value, and yes, that does cost a pretty penny. (Hopefully, a penny most businesses find valuable.)

Before answering that question, though, I like to ask the CEO: “Well, what is your business’ story? What’s unique about you and your company/service/product?” Continue reading

Check and Balance in Every Situation

Businessman surrounded by crumpled paperI had a conversation last week with some really bright folks who run a social media agency in New York that works with several Fortune 500 brands. We got to discussing crisis communications within a real-time setting, and how they could effectively use social media to almost instantly respond to a crisis and mitigate its effects.

Throughout the conversation, we kept coming back to the point that in order to properly handle any type of crisis in real time, no matter what the brand or situation, you need a proper plan in place well before the crisis even hits. Because no matter what type of media you are using to monitor and respond, you always need a plan in place that details exactly how, who and why you will respond and the type of response you will give to different audiences to ensure their concerns are addressed appropriately. Continue reading

Defending the PR Profession: A Call to Action From the Collective Industry

Businessmen talking and gesturingThe primary purpose of public relations is to uphold and enhance the reputation, exposure and brand affinity of companies and organizations. However, as a whole, our industry does a poor job of building its own credibility, positive exposure and brand affinity among its main constituents—businesses and entrepreneurs.

It’s time we change that, and insist our industry’s representatives and trade associations defend our long-standing reputations and work to rebuild trust among many industries for the value of our work.

Recent indictments against the value of public relations, from Michael Arrington’s numerous rants against PR and some non-creative publicists, to Brant Cooper’s baseless attack against the industry in a recent Business Insider column, have shown that despite our tremendous abilities to build brands and create positive exposure for our clients and employers, the PR industry is failing—quite badly—to uphold its own reputation. The profession has seen its reputation diminished with minimal, if any, effort as a collective group to improve others’ views of our work.

The public relations industry needs to follow the advice it gives to clients every day—do everything you can to proactively build your brand and corporate reputation, and protect your brand when it is being attacked.

We must keep in mind—and simultaneously educate those outside the profession—that public relations is more important to a free society than we get credit for. For without public relations, many small companies and start-ups would toil endlessly to receive the same public exposure and advocacy as larger competitors do, at the most dollar-effective rate versus advertising and marketing.

We are laying out a call to action for the organizations and associations within the industry that have the ability, resources and most importantly, the power, to proactively defend the profession’s reputation and educate all business sectors about the many benefits effective and responsible public relations can offer.

Our industry can no longer sit idly by while these baseless attacks carry on, aiming to degrade the solid work that the PR and communications industry produces year-in and year-out. Our counsel and strategic work has deep and long-term value (as do our media relations and publicity tactics) beyond the figure at the bottom of a bill. It is time we take a stand, communicate to our key audiences, clearly define to all parties our true value and stand up for ourselves, our colleagues and our profession. Enough is enough.

The onus to right this ship—to proactively take a stand against these baseless attacks and rants and present factual data, case studies, analytics and anecdotes of success for businesses that have used PR—falls squarely on all of us as individuals and as a collective group. This collective movement will pressure industry associations to finally, after many years of posturing with little to nothing to show for it, stand up, take a stance, defend our industry, proactively highlight the many positives this industry produces and defend all of our reputations.

The time to fight to keep our professional reputations intact and in good standing is now. This is not a task for one person, one well-placed blog post or a single campaign. It will only be effective as a proactive collective effort, delivered from the industry, over time, as a whole, representing the true voice, passion and expertise of all.

We start now. We are proposing a new manifesto detailing how our industry should be represented to the public. Upon completion, it will be delivered to the industry’s main lobbying and education association, PRSA, on behalf of the industry. It’s incumbent upon all of us to be involved in this process.

To ensure your voice is heard in this manifesto, which we plan to present to industry representatives within the next month, send us a quick e-mail at pr@cogcomm.com. We’ll get you connected with a Google doc we are developing. If you contribute, your name will be included as a signatory of the manifesto, and you will be helping to shape the future and positive reputation of a profession we all love (and love to hate sometimes).

Furthermore, we propose developing a very simple industry-wide voluntary seal of approval (early working title: Public Relations Ethical Standards of Practice, or PRESP) to be devised and overseen by a neutral group of industry professionals, and which will include no more than 10 rules of engagement and ethical practices by PR professionals. This seal of approval will be free for any agency to use and advertise throughout their websites, client proposals and marketing materials as a declaration of that agency’s ethical work, so long as they agree to abide by the conditions established by their peers—you.

Our professional world is fighting for its own survival within certain, and an ever-increasing number of, business sectors. Our work has stood on its own for decades. It time we take a stand to defend ourselves, and it’s time our industry’s representatives back us on this effort.

Keith TrivittPR Cog

Note: The views expressed in this post are solely those of Keith Trivitt and PRCog, and do not represent the views of Trivitt’s or PRCog’s respective employers, nor of any individual PRBreakfastClub writer.

Preview: Defending the PR Profession: A Call to Action From the Collective Industry

This complete post can be found hereBusinessmen talking and gesturing

The primary purpose of public relations is to uphold and enhance the reputation, exposure and brand affinity of companies and organizations. However, as a whole, our industry does a poor job of building its own credibility, positive exposure and brand affinity among its main constituents—businesses and entrepreneurs.

It’s time we change that, and insist our industry’s representatives and trade associations defend our long-standing reputations and work to rebuild trust among many industries for the value of our work.

Recent indictments against the value of public relations, from Michael Arrington’s numerous rants against PR and some non-creative publicists, to Brant Cooper’s baseless attack against the industry in a recent Business Insider column, have shown that despite our tremendous abilities to build brands and create positive exposure for our clients and employers, the PR industry is failing—quite badly—to uphold its own reputation. The profession has seen its reputation diminished with minimal, if any, effort as a collective group to improve others’ views of our work.

The public relations industry needs to follow the advice it gives to clients every day—do everything you can to proactively build your brand and corporate reputation, and protect your brand when it is being attacked.

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