Tag Archives: marketing

Michael Schechter

The Social Marketing GAP

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Mind the Gap warning on a subway platformI’m guilty; I’ve been making fun on The Gap and their new logo.  It is an ugly, half-assed, badly designed misstep from a brand that hadn’t made a logo change in over 20 years.  In our little world of Social Media, we are having a field day and The Gap is taking a heck of a licking for their latest new design.  As if that were not enough, now I’m taking things one step further and making fun of their mind-numbingly poor decision to leave the design up to the crowd and invite people to suggest better logos via Facebook.  I cannot help but mock their “Fine if you think we screwed up that badly, you do better” mentality.   They are really going to regret ever posting the follow up to what was already a fairly massive branding gaff.

That said, I am done talking about it and I think you should be too.  Here’s why: Continue reading →

Keith Trivitt

Why You Might Not Want to Be ‘The Next Big Thing’

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Empty Conference RoomFlipboard’s rapid ascension to the fandom of the social media and tech scene, and just as quick outright derision and speculation about its struggles to scale among some tech and media reporters/bloggers offers an interesting glimpse into what is more and more becoming an issue within the technology and media sectors: Heavily-funded start-up makes big splash with big influencers, only to suddenly realize it’s nowhere near prepared for the onslaught of actual people using its product and service. This, inevitably, creates a perception among consumers, partners, advertisers, etc. that tech media darling just isn’t quite ready for prime time.

Thus, all of that build up and hype is wasted, and it’s back to square one. Continue reading →

Jeff Esposito, Keith Trivitt

Two Marketing Guys Walk Into a Branding Storm…

8 Comments

Ice cream vendor s bicycleFor marketers, 2010 has thus far been a tough year – at least on the branding front. We’ve seen the downfall of several of the world’s top brands, including the ongoing BP oil spill debacle and the ensuing fallout for its corporate image and brand, along with Google’s recent privacy concern issues and several other high-profile branding dustups.

A recent Financial Times article (PDF Version) examined the perils of a tarnished brand. After reading the article, we thought it might be interesting to examine the broader issues and implications from a marketer’s perspective, with Jeff Esposito coming from the point of view of a corporate communications guy working for a global brand (Vistaprint), and Keith examining this issue from the perspective of a PR agency exec who works with SMBs, global brands and everything in between. Continue reading →

Keith Trivitt

A Possible Facebook & Twitter Bubble?

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Girl Blowing BubblesIn business, when is too much of a good thing just that: too much? More precisely, when it comes to online marketing for small businesses, when does too much reliance on the powers of Facebook and Twitter start to become a detriment to the long-term success of your business? Or even a bubble you should watch out for?

I’ve been giving this some considerable thought over the past few weeks. It always starts with a brief realization that despite the numerous marketing benefits of both platforms, each seems to be a bit overleveraged and oversaturated in terms of their true marketing benefits for small-business owners. In a world of 50 millions tweets per day and 100-plus million global users (only a fraction of whom are actually active), are we, as marketers, overemphasizing the benefits of Facebook and Twitter to the detriment of small businesses we represent? Continue reading →

TJ Dietderich

Going to the Darkside: A Flack Turns Marketer

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low angle view of two fists collidingA few weeks ago, I began a new position. It’s a wonderful opportunity to be innovative and creative, to work with fantastic properties and develop social media strategies. It’s a dream come true for a flack like me.

One tiny thing. I’m not in the PR or publicity department. I’m on the marketing team.

I’ve gone over to the Darkside, guys. Red lightsaber and all. Continue reading →

Keith Trivitt

The Never-Ending Internal/External Review Process

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Portrait of a man reviewing a file in a home office settingAs communicators, we work with many different parties. From the marketing team, to C-level executives, the legal team and a whole slew of other internal and external parties, our days and activities can often be filled with balancing a series of discussions, hopes and wishes with a slew of people.

But at a certain point, after many meetings and conversations, we are tasked with writing that next big news release, or a big speech for our CEO or developing our company’s core brand messaging, and that’s where our big work really kicks in: the often never-ending internal/external review process. Continue reading →

Keith Trivitt

Twitter’s ‘Promoted Tweets’ Will Have Profound Effect on Public Relations

8 Comments

Twitter Co-Founders Biz Stone And Evan Williams Address Developers ConferenceWith all of the buzz around the new Twitter “Promoted Tweets” (really, ‘sponsored tweets’), and how that will impact our viewing and tweeting and other fun times on the increasingly addictive platform, one facet of the new ad-based service that got a bit lost in the all of the buzz was the role this service may play in PR professionals’ lives, particularly the ability to utilize promoted tweets during reputation and crisis communications situations for clients in which it is imperative that an official viewpoint, messaging or news stays at the top of a relevant search-based (for now, until Twitter debuts ads within personal Twitter streams later this year, as it plans to do . . .) Twitter streams. Continue reading →

Keith Trivitt

Who Do You Trust with Your Client’s Biggest News?

3 Comments

Rolodex Filled with Business CardsDespite all of my love for social media, digital communications, community engagement etc., something that is beginning to particularly strike me as a clear fact of 21st-century PR is that yes, media relationships do matter. A whole lot. And dare I say it? It does matter who you know. More importantly, how well you know/trust them.

Let me put this into a bit more perspective: Say you’re working on a pretty time sensitive client announcement that has a lot of moving parts (e.g. 2-3 parties involved with multiple executives/personalities and many different times zones), which requires you to be both confidential with how closely you hold the client announcement/information and also proactive enough so you obtain the desired outcome from the announcement with a little extra audience reaction thrown in from a good pre-announcement story or two. Continue reading →

Marie Baker

The Inner Turmoil of a SM User VS. Marketer

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Man standing on rural road holding road map, head obscured by mapWorking in the social media space, I can safely say that overall I understand the marketing perks of Twitter, Facebook, etc. Sure I participate in these sites as part of my job and as marketing research, but at the end of the day I’m also a user.

Originally I fought tooth and nail against signing up for Twitter because at the time I didn’t see a need for it. I kept wondering, “Who is going to care what I have to say?”  Obviously I have changed my tune, and decided to just dive into the world of Twitter once I found my niche.  Still, I primarily use it solely for work.

Lately, however, my social media conundrum is with Foursquare. As a marketer, I know I should be using it; as a consumer, I just don’t care. Continue reading →

Jess Greco

Dunkin’ Donuts: Keeping Customers Loyal Via Social Media

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Little Girl Eating a Donut
Not the author 🙂

It’s no big secret that I am a bigger Dunkin’ Donuts fan than most.  This weekend, in the wake of New Jersey’s monster hurricane, I traveled to three different Dunkin’s just to get hash browns and an iced coffee, and then I went to a fourth one later that night.  Today I somehow found myself in a Starbucks and asked for a medium iced coffee three times before I realized I was supposed to say Grande.  Dunkin’ is sort of always on my brain.

And I’m definitely not the only one.  Last month, Dunkin’ Donuts was named number one in customer loyalty (in the coffee category) for the fourth straight year, which shows just how many people in the United States have made stopping at the infamous chain part of their daily routine.  Of course the question that a study like this raises is, what is it that Dunkin’ Donuts does that inspires such utter devotion among their consumers? Continue reading →