The following is a point/counterpoint article written by PRBC-ers Jeff Esposito and Kate Ottavio with their thoughts on Tom Humbarger’s Best Practices for Corporate Twittering.
Jeff:
While Tom Humbarger makes some good points for guidelines for corporate Tweeting under getting started and being honest, human, responsive and nice, I do think he misses the boat in his section on getting the message out. Continue reading
There once was a young maiden named Enchantra. She was a beautiful young lady with fair skin and high hopes.
Enchantra’s life was perfect. She lived atop a beautiful castle, had an adoring prince charming to keep her company and she had a cute wardrobe to boot!
The best part of Enchantra’s life however, was her job. She was a PR professional working in the King’s office as chief director of public affairs. With a college degree and years of experience, Enchantra was highly appreciated and doted on in her work life. How could she not be? Take a look at her recap of the last week’s activities: Continue reading
Sitting in a Barnes & Noble recently, I came across a fascinating article in Harvard Business Review analyzing social Web use around the world from a societal and cultural perspective. While the broad overview analysis offered was mostly typical of many recent “state of social media” reporters we have seen recently, what truly caught my attention was the implication this analysis has from a PR and marketing perspective: Continue reading
We’ve all be on one end of the social media matrix. Be it as a source, resource or the joystick (1985 MS-DOS pc reference, anyone?). In many ways, it is what makes social media work so well. That people who don’t know one another can connect. That people can be sources for complete strangers and that the complete strangers can be resources for the other people. But the connections aren’t always made organically. Oftentimes, they are made by the social media matchmaker. You know, that bubbly, super-social person who thrives on human or digi-human interaction. The one that Has. To Be. Around. People. STAT. Continue reading
Ahhh, summer. What a calm, relaxing time of year. Time to bask in the glory of the previous months’ triumphs, while relaxing our minds and bodies for the grueling months ahead. And in the media world, it’s the one time of year when things are decently slow.
Which means if you’re a bit hyperactive like me, summer is when you spend most of your time worrying; wondering what might be next around the corner. But, that’s OK, for you have resolved to use this summer as a time to get ahead of your competition and make the fall and winter truly your time to shine (pardon the pun) with great messaging and outreach to key reporters and bloggers you’ve been aiming to reach all year. Continue reading
The Worldcom Public Relations Group, the world’s largest global PR partnership, finds the global PR business on track and ready to face exciting challenges from new frontiers the world over, notwithstanding the recent monumental economic challenges which had clients and budgets across most industries racked by financial woes.
Since December there’s been a general euphoria among Worldcom partners, about where the industry is going, according to a survey which reported a general uptick in new clients and new engagements. Continue reading
In a world where there are now thousands of print and digital publications and blogs, covering everything from the nuances of sports law, to the ways in which technology affects our everyday lives and culture and the joys of botany, securing media coverage for your business has arguably never been easier. On the flip side, there is a vast chasm of noise now coming at us every day, which makes it exceedingly more difficult for your big product announcement, or CEO profile you are pitching, to get the attention you think it deserves.
And it’s only going to get worse before it gets better. A recent study of business media reporting by the ITDatabase found that, in general, the top-8 business publications in the U.S. (The Wall Street Journal, The New York Times, Forbes, Fortune, BusinessWeek, The Economist, the Financial Times and USA Today) were, “follow[ing] the lead of the media at large in focusing on what’s new and where the money might be going rather than where the money is now.” Continue reading
Twitter is a fad.
So are Facebook, MySpace, and all the other social media sites.
And so’s the internet (Ha!)
Those familiar with my writing know that at this point I’d find a good definition of fad and see if these sites fit the bill.
But here’s the thing people — it doesn’t matter. Continue reading
In business, when is too much of a good thing just that: too much? More precisely, when it comes to online marketing for small businesses, when does too much reliance on the powers of Facebook and Twitter start to become a detriment to the long-term success of your business? Or even a bubble you should watch out for?
I’ve been giving this some considerable thought over the past few weeks. It always starts with a brief realization that despite the numerous marketing benefits of both platforms, each seems to be a bit overleveraged and oversaturated in terms of their true marketing benefits for small-business owners. In a world of 50 millions tweets per day and 100-plus million global users (only a fraction of whom are actually active), are we, as marketers, overemphasizing the benefits of Facebook and Twitter to the detriment of small businesses we represent? Continue reading
Wouldn’t it be fantastic if PR pros got the communications equivalent of a bulletproof vest upon college graduation? Come on, we’ve all needed a little bit if kevlar from time to time! Since such a product doesn’t exist (although it should), here are 4 Tips to Bulletproof PR!
Tip #0.5: Have this song playing in the background while you read this. It helps.
Tip #1: Plan Start to Finish For a plan to be useful, it needs to go as far ahead as possible. Of course, it’s subject to change for any of a million different reasons, but it goes back to the old writing adage that it’s easier to edit than to create. The act of creating a long-term plan forces you to think about causes and effects of your campaign. Before you send out one release, make sure your entire team (and of course, any client contacts), know the next steps. From a client relations standpoint, having a plan reinforces your image as an expert.
Tip #2: Anticipate the Bad
Poop Happens. Know it, accept it, plan for it and be ready to deal with it at all times. Look at it with this analogy. If you take your dog for a walk and bring a plastic bag with you, when your precious pup does his…uhhh…business…you don’t end up with poop-covered hands and a smell that won’t go away. The more you think about, discuss and prepare for the inevitable moment when the stuff hits the fan, the more bulletproof you’ll be.
Tip #3: Be Honest and Transparent What’s one sure way to NOT be bulletproof? Get caught in lies and 
deceptions. Just look at the recent BP oil spill as a “How Not To” guide. Seemingly every day, there as been a report of the public being misled on the entire incident, from the initial explosion to the clean-up efforts. Sometimes the truth can hurt. A lot. Like to no end. However, if you tell the truth from the start, it’s ALWAYS better than being caught in a lie down the road. Protect yourself and your client by just not lying.
Tip #4: Know When To Stop Talking Perhaps the biggest lesson a PR pro can learn is when shut the hell up. We are a gabby sort, us PR folks. We like to talk, share, learn, etc., etc., etc. But knowing when to stop talking and sharing is critical. Every PR pro I know has inadvertently said something they shouldn’t have to a reporter. It’s OK to not pick up the phone or wait a little while before returning an email. I know it sounds like a direct contradiction to Tip #3 (be honest and transparent), but saying NOTHING is much different than misleading.
What other tips for Bulletproof PR do you have?
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