Tag Archives: public relations

L. Drew Gerber

What You May Not Realize When Measuring PR Success

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Tape measureAny publicist in the midst of a PR campaign for a client has probably asked him- or herself this question: “Is my PR working?” And for a client who’s invested their money in your services, they’re probably asking the same question. Sometimes as publicists, we forget how PR works.

Evaluating a PR campaign based on sales or rate of return is all too typical. But here’s the thing: PR doesn’t work like that; it’s a long-term investment. As a publicist you know this already, but does your client? Sometimes you have to paint a picture for the client about what to expect. You have to make it clear that PR — when done right — will increase awareness of their product, service, book or expertise, to their target audience. And sorry, this doesn’t mean skyrocketing sales right away. Continue reading →

Danny Brown

Where Next for the News Release

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Thinkstock Single Image SetIf you go with the view that Ivy Lee created the first press release back in 1906, then the bread and butter of what public relations used to be best known for is more than 100 years old now.

In that time, we’ve seen the original idea behind the news release (or press release, depending on preferences) morph into many shapes and ideas. From the standard print release, to the search engine optimized release, to today’s social media news release, it’s evolved as needs have grown.

But apart from adding some nice flashy videos and blog links, or being able to rank a little higher in Google, how far has the news release really come? And is there still room in today’s instant feed market for something like the news release? Continue reading →

Keith Trivitt

Blippy’s #EpicFail Demonstrates Importance of Public Relations

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Credit card cut into mulitple pieces beside scissors, close-upDid you see the big social media news that broke Friday afternoon? Probably best to read up about how location-sharing site Blippy, which allows users to broadcast to their friends any and all of their credit card purchases, somehow managed to allow four users’ credit card numbers to slip through a public Google search.

This whole Blippy incident is an unbelievably epic fail, and frankly, not a good sign for the emerging, yet at times, controversial, location-sharing industry.

Here’s the explanation Blippy gave on its blog (from WSJ.com):

In a post on its blog, Blippy said the problem was “a lot less bad than it looks.” “While we take this very seriously and it is a headache for those involved (to whom we apologize and are contacting), it’s important to remember that you’re never responsible if someone uses your credit card without your permission,” the company wrote. Continue reading →

Arik Hanson

3 PR lessons from the recent Ning announcement

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Loudcloud Chairman Marc Andreessen Keynote at Oracle Open WorldIn case you missed it, Ning recently announced it will be phasing out its free service to users–one of the core tenets of the platform since it launched years ago. There have a been a few interesting posts about the decision, including a great rant by Shel Holtz.

But, let’s set the actual decision aside for a moment. I’d like to take a closer look at how Ning communicated this key decision. In many ways, they could have improved their approach. But, instead of being critical, I thought we’d look at three PR lessons we can all learn from this experience: Continue reading →

Christina Khoury

Christina’s Coffee Talk with Alex Aizenberg

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For this week’s Coffee Talk I had the opportunity to chat with Alex Aizenberg, a successful PR professional, avid coffee drinker (just make sure it’s regular coffee with 2% milk), beard enthusiast and musician. I have gotten to know Alex through his rather entertaining Twitter stream, a nice blend of business and pleasure. I’m always learning something new from Alex as he is a savvy professional, currently working with one of the leading global public relations agencies, Weber Shandwick for 5+ years. I guess you could say he knows what he’s doing ;). In addition to PR, you can find Alex relaxing with his supportive wife, adorable dog, and playing on one of his eight guitars. Bet you didn’t know that A) Weber Shandwick has a house band named “Webster’s Sandwich” for an annual event called Agency Idol and B) that Alex has been the lead guitarist since the start! I hope you enjoy this chat as much as I did and learn something new along the way. Continue reading →

Keith Trivitt

Twitter’s ‘Promoted Tweets’ Will Have Profound Effect on Public Relations

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Twitter Co-Founders Biz Stone And Evan Williams Address Developers ConferenceWith all of the buzz around the new Twitter “Promoted Tweets” (really, ‘sponsored tweets’), and how that will impact our viewing and tweeting and other fun times on the increasingly addictive platform, one facet of the new ad-based service that got a bit lost in the all of the buzz was the role this service may play in PR professionals’ lives, particularly the ability to utilize promoted tweets during reputation and crisis communications situations for clients in which it is imperative that an official viewpoint, messaging or news stays at the top of a relevant search-based (for now, until Twitter debuts ads within personal Twitter streams later this year, as it plans to do . . .) Twitter streams. Continue reading →

Marie Baker

Dear Flack – Stay Seasoned during a PR Dry Spell

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Alone on Sand Dune Crest[We received this question on a recent blog post about short job stints]

Dear Flack,

How does one stay active in the PR/marketing world and keep up their skills when they’re unemployed?

This may be a bit off topic, but I was late to the other unemployment posting, so I thought I’d ask here since it’s somewhat relevant.

I’m currently unemployed, and I really want to keep my PR and writing skills active while I continue to search for work. I would appreciate any tips that others have tried during periods of unemployment to keep their skills current and continue doing what they love (and it would also be great to be able to share what I did to keep on top of things while unemployed with potential employers). Continue reading →

CTMichaels

Please Remove Me From Your List…or Not…

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Mail falling from letterbox onto doormat (Digitally Enhanced)As publicists we are constantly plagued by the famed phrase “Please remove me from your list.” Alright, fine, no big deal, we all know that what you’re really trying to say is, “Ugh, I’m so sorry but I don’t know where my delete button is and your e-mail is going to permanently stay in my inbox.” We get it, we got it. Woo. Sometimes we are all privileged to get messages saying, “YOU MOTHER #$%^$# PIECE OF @#$% REMOVE ME FROM YOUR $%^&*% LIST” (You can tell this person is young). Or you get the “I’m telling all your clients you wrongly e-mailed me” (This person is old).

Anyway, this week I was added to a list. Not just a mass e-mail list, a list attached to an e-mail so that when you replied to it, everyone on the list got it. About 10 of my colleagues, and about 150 others I imagine were all included on this e-mail. Continue reading →

Keith Trivitt

Who Do You Trust with Your Client’s Biggest News?

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Rolodex Filled with Business CardsDespite all of my love for social media, digital communications, community engagement etc., something that is beginning to particularly strike me as a clear fact of 21st-century PR is that yes, media relationships do matter. A whole lot. And dare I say it? It does matter who you know. More importantly, how well you know/trust them.

Let me put this into a bit more perspective: Say you’re working on a pretty time sensitive client announcement that has a lot of moving parts (e.g. 2-3 parties involved with multiple executives/personalities and many different times zones), which requires you to be both confidential with how closely you hold the client announcement/information and also proactive enough so you obtain the desired outcome from the announcement with a little extra audience reaction thrown in from a good pre-announcement story or two. Continue reading →

Jeff Esposito, Keith Trivitt

What Should Be Increasing in 2010: Branding

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Blank billboard in desert landscapeAs a recent Financial Times article noted, companies are looking to spend more money in terms of marketing over the next calendar year. While we would love to say that a large piece of the pie would be allocated towards branding and public relations, we are realists and know that the money—for the most part—will go towards ever more advertising efforts.

And that is a damn shame. While advertising may be the flashy cog that looks good in media forms, what does it all mean? Your company is much more than a singing fish, talking baby or another gimmick. Sure you can name what companies are associated with the previously mentioned gimmicks. The question is, do you know what these brands really stand for? Continue reading →